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Tuesday, October 5
 

8:30am CDT

Opening Remarks
Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Tuesday October 5, 2021 8:30am - 9:00am CDT
Track 1

9:00am CDT

How a DevOps Mindset is Influencing Target's Culture
Speakers
avatar for Brett Craig

Brett Craig

SVP, Digital, Target
avatar for Luke Rettig

Luke Rettig

Sr Director Product Management, Merch Capabilities, Target


Tuesday October 5, 2021 9:00am - 9:30am CDT
Track 1

9:30am CDT

Journey to Digitopia: The Government of Canada's Quest to Modernize Services
Speakers
avatar for Marc Brouillard

Marc Brouillard

Chief Technology Officer, TBS-OCIO, Government of Canada
avatar for Denis Skinner

Denis Skinner

Executive Director, Digital Change Sector, Government of Canada


Tuesday October 5, 2021 9:30am - 10:00am CDT
Track 1

10:05am CDT

Iterative Enterprise SRE Transformation
It's easy to get discouraged reading books about industry best practices that say things like "always test in prod!" and "10 deploys a day!!" At times, they can make the goal of being a high-functioning DevOps organization feel out-of-reach for large enterprises, where changes to the way we operate take time to roll out. A few years ago, Vanguard started its journey to adopting Site Reliability Engineering across the IT organization, and that transformation effort is still underway today.

In this talk, we will share where we started, how far we've come since then, and all of the steps we've taken along the way, as we've worked to evangelize changes to the way we measure availability, enable experimentation, leverage highly-available architecture patterns, and learn from failure.



Speakers
avatar for Christina Yakomin

Christina Yakomin

Site Reliability Engineer, Vanguard
Christina is the Senior Technical Lead for Site Reliability Engineering in Vanguard's Chief Technology Office. She has worked at the company's Malvern, PA headquarters since graduating from Villanova University with an undergraduate degree in Computer Science. Throughout her career... Read More →
avatar for Robbie Daitzman

Robbie Daitzman

Vanguard Intermediary Platform – Delivery Lead, Vanguard
Robbie Daitzman is an IT Delivery Manager supporting financial advising technology at Vanguard. Previously, he has held various roles within Vanguard focusing on cloud infrastructure, infrastructure and deployment automation, reliability engineering, and helping our systems meet the... Read More →


Tuesday October 5, 2021 10:05am - 10:35am CDT
Track 1

10:35am CDT

Interview: Kimberly Johnson and Christopher Porter on Leadership
Speakers
avatar for Kimberly H. Johnson

Kimberly H. Johnson

Executive Vice President and Chief Operating Officer, Fannie Mae
Kimberly H. Johnson is Fannie Mae's Executive Vice President and Chief Operating Officer (COO), reporting to the President. Ms. Johnson is responsible for leading technology, data, enterprise models, operations, the enterprise program management office, and resiliency. This unified... Read More →
avatar for Christopher Porter

Christopher Porter

SVP and CISO, Fannie Mae
Christopher Porter is the SVP and CISO for Fannie Mae. In this role, he is responsible for maturing and innovating Fannie Mae's defense and response capabilities and communicating the importance of information security across the enterprise.Porter has over 15 years of experience in... Read More →
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →


Tuesday October 5, 2021 10:35am - 10:50am CDT
Track 1

10:50am CDT

BREAK (30 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Tuesday October 5, 2021 10:50am - 11:20am CDT
Track 1

11:20am CDT

DevOps for Pandemics
This talk looks at the ways in which DevOps principles can be applied to help manage in times of crisis. Sean takes a deep dive into the Wiley response to COVID-19 and how this draws upon DevOps best practices. We will look at what these practices are and how you can apply them to crisis and major incidents of all types.
Key takeaways:
  • Learn how the principles of DevOps can be applied to crisis such as the COVID-19 Pandemic
  • Hear about real-world experience of Wiley about how these principles helped us accelerate in the face of crisis
  • Understand steps you can take to build a more adaptive and resilient organization

Speakers
avatar for Sean Mack

Sean Mack

CIO & CISO, Wiley
Sean D. Mack is CIO & CISO at Wiley, an Education and Research company. Sean is a visionary and innovative technology leader with a history of driving global business strategy and transformation. He has extensive background leading DevOps, infrastructure, enterprise applications... Read More →


Tuesday October 5, 2021 11:20am - 11:50am CDT
Track 1

11:20am CDT

Modern Test Automation, From Cloud to Mainframe
As enterprises adopt test automation frameworks to drive Continuous Testing, the complexities of heterogeneous environments - cloud, mobile, distributed, mainframe - can be a challenge.

Join this session to learn how to adopt test automation holistically, addressing these complexities while maintaining enterprise standards. Help your organization deliver better quality code, wherever it runs.

This session is presented by Broadcom.

Speakers
avatar for Keith Puzey

Keith Puzey

DevOps Architect, Broadcom Enterprise Software
Keith has worked in the IT industry for over 30 years and started his career as a hardware engineer working for Digital Equipment Corporation (DEC). Keith joined CA Technologies in 1998, originally within the system management business unit before moving to work for CA Development... Read More →
avatar for Sujay Solomon

Sujay Solomon

DevOps Lead, Broadcom Mainframe Software
Sujay is responsible for Broadcom's mainframe DevOps product suite and has brought a range of DevOps solutions to market, including the award-winning Brightside offering. He is a recognized industry evangelist of open source and DevOps on the mainframe, speaking at popular IT conferences... Read More →


Tuesday October 5, 2021 11:20am - 11:50am CDT
Track 4

11:20am CDT

SRE From Scratch: An Enterprise Journey
This session describes our journey of transformation at a large European Telco to SRE – starting from a traditional set up of having a Platform Development team, a support team, and teams that utilized the platform to onboard users and applications onto the Platform.

In the traditional setup, no one team was really happy, with the symptoms:
  1. Our version of “works on my machine” and “well, doesn’t on mine!” conversations
  2. Ownership of the availability and resilience of the platform
Our journey started with a diktat from leadership on SRE adoption. How do we make SRE happen from a blank slate?

Same place as most people start off – we pulled the Google books and the DOI SRE certifications. Obviously (we thought), we had to set our SLOs; everything flows from there.

But how do you set a SLO if you don’t know the capability of the current system?

Since it was meaningless to set SLOs without a baseline, we starting defining and then instrumenting our baseline. Once we had the instrumentation in place, we then started building on it to define our Services, coverage, and observability.

Along the way, we’ll also share our tools and processes experiences, what worked and what didn’t, and overall
a great overview of what it takes to establish SRE in a large traditional setup.

Speakers
avatar for Monika Gupta

Monika Gupta

SRE & Support Lead - MOBIUS Platform & Tools, British Telecom
Monika leads the SRE team for BT's Engineering Excellence group. Technology professional with 16+ years’ experience in development of Java/J2ee based applications; executing from Process enactment through Requirements, Design, Implementation, Build, Testing to Deployment. Led projects... Read More →
avatar for Avinash Rao

Avinash Rao

VP of Products, Digite
Avinash is Kanban University KMP-2 Certified, a DASA Certified DevOps Coach and DOI SRE Foundation certified. Avinash has 20+ years of demonstrated competencies in transforming client and internal organizations, leading and coaching for results, and in using Lean, Agile and Kanban... Read More →


Tuesday October 5, 2021 11:20am - 11:50am CDT
Track 2

11:20am CDT

Unlocking New Cloud-based Business Opportunities in an Industrial Company With a Novel Continuous Quality Assurance Approach
Siemens is a company with 174 years of tradition, developing innovative technical products and solutions with the highest quality standards. But the world is changing. Digitization, AI and cloud computing are ubiquitous. Software is becoming an important differentiator and is driving many core aspects of our corporate strategy. As a result, the application of Continuous Delivery and DevOps concepts is becoming more and more relevant to our business.

One of the biggest hurdles in an industrial enterprise to take advantage of the tremendous business opportunities that Continuous Delivery and DevOps enable – how to deal with milestones - can be overcome with a Continuous Quality Assurance approach. In industrial enterprises, software delivery requires much more than just working software. To formally release a change and deploy it into production requires many more non-software artifacts that cannot be covered by the Continuous Integration tool chain, no matter how sophisticated it is. However, using the classic milestone approach is no longer an option, as this limits the deployment frequency to values that are not even close to the desired target. Therefore, a radical rethinking of the release process is required.

In this talk, we will present how Siemens Building Technologies benefited from a new approach to analyzing and tracking non-software quality criteria by introducing a Continuous Conformance approach. We applied the "Green to Green" and "Shift Left" mantra not only to software, but also to non-software artifacts. Combined with a Continuous Integration pipeline, this allowed us to establish a Continuous Quality Assurance flow. This novel approach allows Siemens Building Technologies to take advantage of the many opportunities provided by continuous enhancements of their cloud-based solutions while maintaining its industrial quality standards. We will also outline, how our internal networks driven by key experts helps to speed up this radical paradigm shift and make it a success across the many different businesses within Siemens.

Speakers
avatar for Klaus Baumgartner

Klaus Baumgartner

Head of R&D Digital Buildings, Siemens AG
Klaus Baumgartner is Head of R&D Digital Buildings at Siemens AG, Building Technologies. For more than 25 years Klaus has been working in different roles in software development for physical access control systems and video surveillance systems. He and his teams have been using lean... Read More →
avatar for Dr. Peter Fassbinder

Dr. Peter Fassbinder

Principal Expert PLM Process Innovation, Siemens AG
Dr. Peter Fassbinder is Principal Key Expert for PLM Process Innovation at Siemens Advanta Consulting. Based on over 15 years hands-on experience in Lean / Agile and 4 years transforming an industrial company to Continuous Delivery and DevOps, he drives innovation of PLM processes... Read More →


Tuesday October 5, 2021 11:20am - 11:50am CDT
Track 3

11:50am CDT

Embedding Security: How We Use Automation to Reduce Time and Effort for Cisco Developers to Secure their Products
In this session, Chet Burgess, Principal Engineer at Cisco, will chronicle how the Developer Experience team for the Cloud & Compute Business Unit helps to improve security for their containerized applications.

As Cisco increasingly used containers for both SaaS and on-premise software, they needed to adapt the processes and tooling used to secure their products. The Developer Experience team leveraged automation to streamline security checks and remediation within existing DevOps processes, making the software development teams they supported more efficient.

In this session, Chet will discuss:
- The role of a Developer Experience team in making developers more productive
- Why the Software Bill of Materials was a critical foundation for security
- How the team automated security checks from development through to ship/production
- How they complied with internal mandates for OSS compliance

This session is appropriate for all skill levels and will appeal to those looking to spearhead new DevSecOps initiatives within their organization. Attendees will take away proven strategies for improving the software development process with actionable recommendations on how to implement them.


Speakers
avatar for Chet Burgess

Chet Burgess

Principal Engineer, Cisco
Chet is currently a Principal Engineer at Cisco focusing on delivery engineering for various k8sand container based products.Chet has more than 20 years of experience working on interesting problems in IT. His careerstarted at a VAR building computer and small business networks. Since... Read More →


Tuesday October 5, 2021 11:50am - 12:20pm CDT
Track 3

11:50am CDT

How's Your Bank Working From Home?
When we were almost done with the transformation from a traditional bank into a tech company, 2020 came, and we had to make some further adjustments due to the Corona outbreak. Our presentation will guide you through "how did it work out".

We always base our talks on "Why" are we presenting this topic and on the key takeaways for the people attending.

Why? In 2020 our Bank went through many challenges, starting from increasing cyber-attacks/scams to organizational and other corona-related problems. We believe that we have some valuable lessons learned that can be helpful to any Corporation, and not only during a global pandemic.

Takeaways:
1.How did the large banks adapt to the Corona situation
2. What were the challenges in our organization and how we approached them
3. From a cybersecurity point of view, what changed in 2020 in the banking sector?

Speakers
avatar for George Proorocu

George Proorocu

IT OPS Chapter Lead, Fraud & CyberSecurity, ING Bank
Starting as a young entrepreneur, at the age of 16, gave me the chance to fail, analyze, learn and discover the developing IT business sector. Having this unique opportunity to grow together with technology, I gathered over 15 years of experience, in various positions, mainly focused... Read More →
avatar for Mihai Popa

Mihai Popa

Senior Software Engineering Manager, ING Bank
I’m the “initiative” guy, very ambitious, pragmatic, and a self-organized person, I inspire teams in achieving their maximum by identifying the improvement parts and adapting their way of working.Speaking 4 foreign languages makes my life easier to communicate and this helped... Read More →
avatar for Mihai Roman

Mihai Roman

Engineering Manager Chapter Lead, Cybersecurity & Fraud, ING Bank
Mihai Roman is a Chapter Lead Development at ING Belgium, where Mihai leads a team of development engineers who builds software that ensures the clients are safe and secure during their banking experience. Before moving to a leadership position, Mihai has been a development engineer... Read More →


Tuesday October 5, 2021 11:50am - 12:20pm CDT
Track 1

11:50am CDT

Making It Easier to do the Right Things: Govern, Measure and Audit DevSecOps
DevSecOps is a more than just getting security testing integrated into a pipeline and using the results to influence flow. Real success with DevSecOps comes when you are able to identify and measure critical aspects of your risks as well as your security controls and functions. It means that you have governance that enables and encourages the right behaviors – not just inhibits bad ones and you have an audit function that can measure this success. It also means you are able to incorporate and include security related information from all parts of the SDLC – including threat, design, testing and at runtime.

Many places have achieved higher degrees of automation and education within their DevSecOps initiatives, however this needs to be an improving and continuous cycle. Taking it to the next level involves intensify these efforts with accurate threat analysis, secure design, measuring, governance and audit. Join us as we share insights on how organizations are moving beyond DevSecOps and more towards real Continuous Security.

Speakers
avatar for Dragan Pleskonjic

Dragan Pleskonjic

Senior Director of Application Security, IGT
Dragan Pleskonjic is the Senior Director of Application Security at IGT (formerly GTECH). In his current role, he directs, coordinates, and oversees application security efforts on the global organization level.Dragan is a well-known expert and influential strategic thinker in... Read More →
avatar for Colin Bell

Colin Bell

CTO AppScan, HCL Software
Colin has over 30 years of IT experience. Over the past 18 years he has specialized his skills in Application Security and the deployment of the AppScan portfolio to customers worldwide. His current role is within HCL Software team as the AppScan CTO.
avatar for Rob Cuddy

Rob Cuddy

Application Security Evangelist, HCL
Rob is currently a Global Application Security Evangelist for HCL providing thought leadership for application security, DevOps and DevSecOps initiatives, and is one of the hosts of the Application Paranoia podcast. Prior to this role, Rob was with IBM for 14 years with roles in Application... Read More →


Tuesday October 5, 2021 11:50am - 12:20pm CDT
Track 2

11:50am CDT

The Minefield of Open Source: Guidance for Staying Secure
Did you know that 6.7% of open source Java library releases contain known vulnerabilities? And this increases to 24% when you consider only the most popular and most used projects. Navigating this minefield to keep applications secure can be a challenge.

In this talk, we give a preview of our latest software supply chain research, which characterizes this risk for various languages and offers guidance for how teams can 1) choose components that help minimize their risks and 2) adopt practices that help them quickly discover and remediate security issues as they arise.

This session is presented by Sonatype.

Speakers
avatar for Stephen Magill

Stephen Magill

Vice President, Product Innovation, Sonatype
Dr. Stephen Magill was the CEO and co-founder of MuseDev, and is now VP of Product Innovation at Sonatype. He has spent his career developing tools to help developers identify errors, gauge code quality, and detect security issues. Stephen is a world-recognized expert on program analysis... Read More →


Tuesday October 5, 2021 11:50am - 12:20pm CDT
Track 4

12:20pm CDT

BREAK (60 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Tuesday October 5, 2021 12:20pm - 1:20pm CDT
Track 1

12:20pm CDT

VendorDome: Software Supply Chain Attacks: Why They Matter and What DevOps Needs to Do
With both cybercriminals and state actors focused on infiltrating businesses and government agencies, software supply chain attacks have become increasingly common. As organizations respond to threats and work to protect the software they consume and develop, it can be difficult to know where to start. In this session, experts from Anchore and Aqua Security discuss the actions that can be taken  to combat these threats—and what DevOps professionals in particular should be doing to improve software supply chain security. Attendees will gain a seasoned perspective and insights to the latest industry trends and technology.

This session is presented by Anchore and Aqua Security.

Speakers
avatar for Daniel Nurmi

Daniel Nurmi

CTO and Co-founder, Anchore
Daniel Nurmi, Co-founder and Chief Technology Officer at Anchore, has designed and launched secure, production-grade, large-scale distributed and high performance computing systems, cloud infrastructure, and applications for enterprise deployments. Before Anchore, he held the position... Read More →
avatar for Rory McCune

Rory McCune

Cloud Native Security Advocate, Aqua Security
Rory has worked in the Information and IT Security arena for the last 20 years in a variety of roles. These days he spends his work time on container and cloud native security as a Cloud Native Security Advocate for Aqua. He is an active member of the container security community... Read More →


Tuesday October 5, 2021 12:20pm - 1:20pm CDT
Track 4

1:20pm CDT

A Layered Approach to Progressive Delivery
Progressive Delivery is the practice of decoupling deploy from release, allowing changes to be safely pushed all the way to production and verified there before releasing to users. Selectively dialing up and down the exposure of code in production without a new deploy, rollback, or hotfix is the foundation of Progressive Delivery, but the higher-level benefits of safety and fast feedback come from layering practices on top of that.
Whether you are new to Progressive Delivery or are already practicing some aspect of it, you'll learn/refresh on the basics and then come away with a powerful model for layering higher-value benefits on top of that foundation.

This session is presented by Split.

Speakers
avatar for Dave Karow

Dave Karow

Continuous Delivery Evangelist, Split
Dave is an animated and engaging speaker, who gets his mojo from discovering and sharing ways to make software delivery a sustainable lifestyle. Dave was lucky enough to be raised just “off campus” from Stanford as Silicon Valley morphed from defense to chips to software and internet... Read More →


Tuesday October 5, 2021 1:20pm - 1:50pm CDT
Track 4

1:20pm CDT

Aflac DevOps Journey of Journeys
Aflac DevOps Journey of Journeys (Achieving Enterprise-scal DevOps without the one-size-fits-all mandate antipattern)

We know from Nicole Forsgren that “maturity models are for chumps” and that doing a one-size-fits all DevOps transformation is an antipattern. So how does an enterprise balance between the goal of broadly scaling DevOps and achieving rapid results with the reality that each part of the organization needs to customize and own their own approach?

From this experience report, you will learn ways to successfully navigate the balance and synergy between rapid scaling of DevOps with team ownership of business outcomes. It is an experience report about our DevOps transformation journey at Aflac. Or should we say our journey of journeys, where we are enabling each group to go on their own custom journey while leveraging a DevOps enablement team, Value Stream Mapping, Dojos, DevOps Kaizen and a set of cultural and technical principals and patterns. We are then mixing this with a set of DevOps journey maps with typical patterns of adoption.

It is about travels on a journey more like “Dora the Explorer” than taking the journey as a tourist.

Speakers
avatar for Brett Cannon

Brett Cannon

Senior Manager - IT Core, Aflac
Brett has consulted with many companies on using Agile and DevOps principles and practices to deliver better business value and improve the customer experience. Most recently, he joined Aflac to lead their DevOps adoption journey. He has experience working with CIO and staff to shape... Read More →
avatar for John Ediger

John Ediger

DevOps Transformation Principal, DXC Technology
John Ediger is a Distinguished Technologist and Principal of DevOps Transformation at DXC Technology. He is a thought leader and blog writer on DevOps for Leaders and he leads DevOps transformation internally within DXC as well as for client organizations. John established DXC's core... Read More →


Tuesday October 5, 2021 1:20pm - 1:50pm CDT
Track 3

1:20pm CDT

DevOps & OKRs: From Micromanagement Misery to Finding Flow
Organizations deploying DevOps share the goal of increasing continuous improvement and the flow of value to the customer. However, dated methods of measuring delivery that are not suitable to the age of software continue to enforce old behaviors. This creates a problematic mismatch, with DevOps teams constantly fighting against business metrics that do not support fast feedback and learning. The solution to this measurement dysfunction comes from the combination of OKRs and Flow Metrics. Focusing all stakeholders on visualizing and measuring the flow of value, and providing autonomy to value streams on how to optimize flow, creates the conditions for accelerating transformation while empowering teams.

In this talk, I will share the past two years of lessons learned from large-scale transformations that leveraged OKRs and Flow Metrics to create an end-to-end organizational wide feedback loop, as well as pitfalls that snapped some organizations back into the waterfall ways of measuring delivery.

Speakers
avatar for Dr. Mik Kersten

Dr. Mik Kersten

Founder and CEO, Tasktop
Dr. Mik Kersten is the bestselling author of Project To Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework. Mik started his career as a Research Scientist at Xerox PARC where he built the first aspect-oriented development environment. He then... Read More →


Tuesday October 5, 2021 1:20pm - 1:50pm CDT
Track 2

1:20pm CDT

How to Misuse and Abuse DORA Metrics
Since the 2018 release of Accelerate, DORA metrics have grown in popularity to measure development. However, there has also been a growth in using them for the wrong reasons resulting in poor outcomes. In this talk, I’ll be discussing common problems we are seeing with the spread of DORA metrics, how to use them appropriately, and try to dispel the myth that there are only 4.


Speakers
avatar for Bryan Finster

Bryan Finster

Distinguished Engineer & Value Stream Architect, USAF Platform 1
Bryan has been a software developer since 1996 developing supply chain solutions for many large enterprises. He is a passionate practitioner and evangelist for the principles, technical practices, metrics observability, and culture of community sharing and learning required to improve... Read More →


Tuesday October 5, 2021 1:20pm - 1:50pm CDT
Track 1

1:50pm CDT

A Scalable, More Continuous Future for Performance and DevOps
There’s no question that enterprises today want to further integrate continuous performance testing into automated pipelines. However, many are finding it difficult to reconcile the mismatched clock-speed of testing with today’s accelerated pace of development/delivery. You’ll learn, among other things, the key steps to continuous performance testing in DevOps:
  • Gather the right metrics to assess your gaps Prioritize, then systematize across your application portfolio
  • Plan for acceleration across the whole delivery cycle Design concrete measurements with the end in mind
  • Pick the right targets to automate Make scripting easy for multiple teams Develop performance pipelines
  • Use dynamic infrastructure for test environments Ensure trustworthy go-no-go decisions
This session is presented by Tricentis.

Speakers
avatar for Paul Bruce

Paul Bruce

Director of Customer Engineering, Tricentis NeoLoad, Tricentis
Paul Bruce is Director of Customer Engineering on NeoLoad and a DevOps advisor, helping to transform enterprise software teams and delivery practices. He organizes DevOpsDays Boston, the Boston DevOps community, and chairs o11yfest. His technical research wheelhouse includes cloud... Read More →


Tuesday October 5, 2021 1:50pm - 2:20pm CDT
Track 4

1:50pm CDT

DevOps and Internal Audit: A Great Partnership (Part 2)
At the 2020 DevOps Enterprise Summit, Nationwide’s Office of Internal Audit delivered valuable insights on topics such as how to pass an audit in a DevOps environment and how risk is mitigated in a continuous delivery model. Over the past year, Nationwide Internal Audit has continued to explore the implementation of DevOps practices and its impact on key controls. Partnering with Nationwide’s development and operations communities, Internal Audit is back with insights based on experience. Building upon the concepts presented in 2020, Nationwide will bring attendees along on their journey, moving from theory to practice.

By attending this session, attendees will get a refresher of how to think differently about risks and controls in a DevOps environment. They’ll also learn how increased reliance on automation (e.g., automated testing) has impacted risk mitigation and control assessments at Nationwide.

Speakers
avatar for Clarissa Lucas

Clarissa Lucas

IT Audit Director, Nationwide Insurance
Clarissa is an experienced audit and risk management leader in the financial services industry. Although she leads the internal audit team responsible for auditing the IT organization at Nationwide Insurance, she isn’t your typical IT auditor. With over ten years of experience in... Read More →
avatar for Rusty Lewis

Rusty Lewis

IT Audit Specialist, Nationwide Insurance
Rusty is an IT Internal Audit Analyst at Nationwide Insurance with 5 years of IT audit experience. Since joining Nationwide, Rusty has been a key contributor to advancing IT audit practices through the use of data analysis techniques to provide additional insight on risk mitigation... Read More →
avatar for Ethan Culp

Ethan Culp

NTEC Sr. Associate, Nationwide Insurance
Ethan is joining the IT Audit team by way of the Nationwide Technology Early Career (NTEC) rotational program focused on innovation and technology. He first joined Nationwide in 2015 as a Developer for the IT Data Analytics team. While there he helped his team adopt DevOps practices... Read More →


Tuesday October 5, 2021 1:50pm - 2:20pm CDT
Track 2

1:50pm CDT

Employing DevSecOps for Air Force Cyberweapons
Many commercial companies conduct DevSecOps transformation to increase business value. The US Department of Defense currently seeks to implement Continuous Integration/Continuous Delivery in several areas to overcome previous multi-year program delays. Our corporation recently contracted to move a USAF cyber weapon system from Waterfall model to DevSecOps. Our story involves moving multiple facilities, building a culture, developing relationships, and incorporating Agile practices despite compliance, technical, and communication challenges. While our journey continues, this session shares our experiences at incorporating DevSecOps and an Agile workplace into a Department of Defense Cyber Weapon System.



Speakers
avatar for Dr. Mark Peters

Dr. Mark Peters

Technical Lead, Novetta
Dr. Mark Peters works for Novetta as Technical Lead on several DoD cyber programs in San Antonio, TX and consults on various other DevOps issues.  A self-expressed DevOps junkie, his value-stream focuses on integrating teams and automating them away from value-wasting repetition... Read More →


Tuesday October 5, 2021 1:50pm - 2:20pm CDT
Track 3

1:50pm CDT

Thinking Upstream About White House Cybersecurity Executive Order 14028
In recent years, we have seen an increase in the number of catastrophic supply chain attacks in both open source software (such as with event-stream and recent dependency confusion vulnerabilities) and in the proprietary software world (with the SolarWinds and Hafnium exploits).

Dealing with open source supply chain attacks can be particularly daunting due to the simple fact that rather than working with a single supplier (like SolarWinds), there can be dozens of suppliers (open source maintainers with commit privileges) for a single component. This means that your open source supply chain can include thousands of discrete suppliers when you consider that at least 70% of the code that makes up the average modern application is open source. To manage open source effectively, you need to have a strategy to address at scale a wide array of potential attack vectors and software maintenance issues.

In this presentation, Tidelift CEO Donald Fischer will give application development leaders a frank assessment of the current state of software supply chain security, including an overview of common vulnerability types and an analysis of recent US government policy designed to secure the software supply chain. He’ll then share the best practices top organizations are using for open source software supply chain management and governance today, along with a set of immediately actionable recommendations organizations can implement as part of a comprehensive strategy for managing open source health and security.

Speakers
avatar for Donald Fischer

Donald Fischer

CEO and Co-founder, Tidelift
Donald Fischer is co-founder and CEO of Tidelift. Previously he was a venture partner at General Catalyst, a member of the investment team at Greylock Partners, and an executive at Typesafe (now Lightbend) and Red Hat. He holds a BS in Economics and Computer Science from Yale University... Read More →


Tuesday October 5, 2021 1:50pm - 2:20pm CDT
Track 1

2:20pm CDT

DevOps’ Missing Link: Data
Industry and government alike have started to implement automated delivery pipelines only to have continued challenges with quality, validation, verification, and performance. A root cause is lack of requisite data provided to design, engineering, and delivery teams. Organizations need a deliberate strategy, process, and tool suite for the creation and management of SDLC support data.

DevOps and modern software delivery have a direct dependency on vigorous data profiling and subsequent synthetic data generation, self-service dataset reservation/refresh, as well as exposure to data integrations, often via API. The move to data-centric and API led architectures mandate clear understanding and access to datasets. Further, use of techniques like Service Virtualization to mock target data signatures and APIs needs to have appropriate process and "just enough" governance to deconflict data ownership across data stewards.

Historic approaches such as masking production data provides only a roughly equivalent volume of data and fails to provide the boarder cases needed for dependable development and testing.

Industry is just beginning to address through creation of new roles in the enterprise such as a Chief Data Officer, DataOps engineers, and Data Governance Automation engineers to provide holistic understanding of data and provide the necessary governance and rapid exposure of data sets across the full SDLC.

Attendees will engage to discuss current challenges and think through areas industry must address for test data under this very large DevOps/ continuous engineering umbrella.
•Identify types of data needed across the SDLC, likely by solution-type (architectural profile)
•Share lessons from implementation of SLDC data enablement (people, processes, and supporting technology)
•Explore data profiling, synthetic generation, and overall test data management (TDM)
•Explore governance challenges with data sets and the role of data in the DevOps/DevSecOps pipelines.
•Discuss evolving Data-centric roles in government and the impact
•Deliberate role of service virtualization and the nuances to adoption

Participants will walk away understanding the need for data management and generation as well as techniques and tools used by my teams in the federal and state government domain. They will be armed with challenge areas including both technical as well as some in inherent people/cultural implications.

Speakers
avatar for Tracy Bannon

Tracy Bannon

Senior Principal/Software Architect & DevOps Advisor, The MITRE Corporation
Tracy Bannon is a Senior Principal - Software Architect and DevSecOps Advisor with the MITRE Corporation's Software Engineering Division and has worked across commercial, state and federal government clients. She is a passionate architect and her specialty is solution and application... Read More →


Tuesday October 5, 2021 2:20pm - 2:50pm CDT
Track 1

2:20pm CDT

Flow Engineering – Learning to Lead from the Inside Out
The most important information system you'll ever manage is your own mind. The next most important is your team. If you can tackle these challenges, the computers will fall into line.

A world of accelerating change demands a new generation of management with the skills to drive decisive action and elevate performance. Managers tasked with delivering results collide with peers whose conflicting goals, perspectives, and incentives freeze progress and create a glacial pace of change. New thinking and practices are needed to act in alignment. You can't copy-and-paste a solution, and you can't do it alone. To collaborate effectively you need to create a shared map of the territory, and you need to pick your battles.

This talk presents profound yet practical applications of systems thinking, psychology, and organizational design. On that foundation we share a step-by-step guide to visualizing the outcomes, processes, and dependencies that can tie you down or help you succeed. Co-create maps of the hidden relations and interactions that constrain your teams - maps that everyone can align with and act on. Replace deadlocks with shared insights. Reveal exactly what to do next. Learn how to reach across the whitespace in your org chart to replace friction with flow.

Speakers
avatar for Andrew Davis

Andrew Davis

Sr. Director of Research and Innovation, Copado
Andrew Davis is the author of Mastering Salesforce DevOps. He's a Salesforce architect, developer, and product leader with a focus on the human side of software development. He’s the leading figure in introducing DevOps concepts to the Salesforce world.Trained as an engineer, he... Read More →
avatar for Steve Pereira

Steve Pereira

Founder, Visible
Steve is obsessed with making tech human, and leveraging it to deliver continuous value. For the past 20 years, his focus has been on using mapping techniques to guide ambitious and struggling teams towards their true north.He's a former startup CTO, agency consultant, systems and... Read More →


Tuesday October 5, 2021 2:20pm - 2:50pm CDT
Track 3

2:20pm CDT

How Twilio Scaled Through Dev-First Security and DevSecOps
As more organizations leverage cloud native technologies such as Kubernetes, IaC, containers and serverless – shifting left and adopting DevSecOps is a must-do. But how does it actually work in practice?

Meet Twilio: a billion dollar unicorn that has mastered dev-first security. In this session, you’ll hear from Twilio’s Head of Product Security on how he built and runs an application security program that maintains high velocity outputs. You’ll learn about everything from their security champions program; developer threat modeling training; to their dev-friendly security tooling choices. Join us to learn from the pros.

This session is presented by Snyk.

Speakers
avatar for Simon Maple

Simon Maple

Field CTO, Snyk
Simon Maple is the Field CTO at Snyk, a Java Champion since 2014, JavaOne Rockstar speaker in 2014 and 2017, Duke’s Choice award winner, Virtual JUG founder and organiser, and London Java Community co-leader. He is an experienced speaker, having presented at JavaOne, DevoxxBE, UK... Read More →
avatar for Yash Kosaraju

Yash Kosaraju

Head of Product Security, Twilio


Tuesday October 5, 2021 2:20pm - 2:50pm CDT
Track 4

2:20pm CDT

The Shaping Forces of Transformation: Growing a Learning Organization
Existential crises that spurred a learning journey. Book Club conversations that built a community. A slew of value stream mapping exercises that cut through organizational silos, exposing inefficiencies while connecting the pockets of agile goodness. A few good people with a handful of books supported by their leaders and their desire to make a difference.
 
We embrace change and initiate opportunity. We have a passion for growth. We believe in spirited teamwork. We have the courage to innovate. These are the values we live and breathe at our organization, and they are no different from everything that the culture of DevOps and agility are all about.

Speakers
avatar for Ganga Narayanan

Ganga Narayanan

Senior Strategy Manager, Telus
I’m a Senior Strategy Manager by title and an Enterprise Agile Coach by role at TELUS. With a background in software development and experience of over 20 years, a love for continuous learning and sharing and a desire to make a difference, I became an agile convert eight years ago... Read More →


Tuesday October 5, 2021 2:20pm - 2:50pm CDT
Track 2

2:50pm CDT

BREAK (5 min)
Tuesday October 5, 2021 2:50pm - 2:55pm CDT
Track 1

2:50pm CDT

Saving the Software Supply Chain: Critical Trends and 5 Must-Dos for DevOps
DevOps toolchains and processes have become a preferred entry point for bad actors to infiltrate the software supply chain. As a result, DevOps professionals are becoming lead actors in protecting against software supply chain attacks.

In this session we’ll share the latest trends in software supply chain security and share five actionable must-dos for DevOps teams. Attendees will come away with a solid understanding of the current and emerging threats facing software supply chain security and tips to help any organization secure their development processes and increase the security of their DevOps practices.

This session is presented by Anchore.

Speakers
avatar for Daniel Nurmi

Daniel Nurmi

CTO and Co-founder, Anchore
Daniel Nurmi, Co-founder and Chief Technology Officer at Anchore, has designed and launched secure, production-grade, large-scale distributed and high performance computing systems, cloud infrastructure, and applications for enterprise deployments. Before Anchore, he held the position... Read More →
avatar for Kim Weins

Kim Weins

SVP Marketing, Anchore
Kim Weins is the Senior Vice President of Marketing at Anchore. She’s a seasoned cloud technology executive with broad experience across marketing, product, and strategy development. She led strategy and go-to-market planning across a portfolio of open source, cloud native and proprietary... Read More →


Tuesday October 5, 2021 2:50pm - 3:20pm CDT
Track 4

2:55pm CDT

Birds of a Feather
Join the Birds of a Feather sessions happening in Gather (LaunchDarkly Birds of a Feather Room).

​Topics include:
  • Leadership, Culture, Dynamic Learning Organizations
  • Architecture, Engineering, Operations
  • Project-to-Product Transformations, Value Streams
  • Security, Audit, Compliance, GRC
  • Business/Technology Alignment

Tuesday October 5, 2021 2:55pm - 4:00pm CDT
All Tracks

2:55pm CDT

Lean Coffee
Lean Coffees provide an opportunity for attendees to participate in in-depth discussions with others on relevant topics. Lean Coffee works because participants are in charge of the agenda and everyone's voice is heard. People are engaged because they get to talk about topics that matter to them.

For links to join the Lean Coffee sessions, visit the #lean-coffee channel in Slack.

Topics:
  • OKRs (with Robin Yeman)
  • Metrics Pitfalls (with Marco Coulter)
  • Agile Conversations (with Cheryl Crupi)
  • Building Internal Capability Not Consultant Dependency (with BMK)
  • Ways of Working (with Dave Karow)

Tuesday October 5, 2021 2:55pm - 4:00pm CDT
All Tracks

4:00pm CDT

BREAK (15 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Tuesday October 5, 2021 4:00pm - 4:15pm CDT
Track 1

4:15pm CDT

Leadership Development in the U.S. Navy
Speakers
avatar for Admiral John Richardson

Admiral John Richardson

USN (Ret)
Admiral John Richardson served as the Chief of Naval Operations for four years, which is the professional head of the US Navy. While in the Navy, Richardson served in the submarine force and commanded the attack submarine USS Honolulu in Pearl Harbor, Hawaii, for which he was awarded... Read More →


Tuesday October 5, 2021 4:15pm - 4:45pm CDT
Track 1

4:45pm CDT

Improving the Developer Experience at the National Security Agency
Think your organization has too many security or privacy concerns to adopt DevOps? Do you know of teams that want to adopt DevOps, but don’t have the means to manage their entire tool pipeline? Perhaps you work somewhere that doesn’t yet realize they are a software organization with a unique focus? If NSA, where security is our middle name, can adopt DevOps and tackle sharing tools for top secret, compartmented information, then so can you!

In 2018, a small group of aspiring technology leaders succeeded in tying industry DevOps best practices and developer productivity to NSA’s intelligence analysis goals, gaining senior leadership support and funding for DevX - a secure, paved road for developers. Once DevX started, the hard work of culture change began. Hear how DevX successfully got security-minded teams to migrate to shared resources and how we used an explain-yourself-to-a-4-star-general outage as a catalyst for organizational change. We’ll share some of our bureaucracy-hacking tactics, postmortem practice challenges, and how we’re enabling teams across NSA to work together and go faster.

Speakers
avatar for Virginia Laurenzano

Virginia Laurenzano

DevX Technical Director, NSA
Virginia Laurenzano joined the National Security Agency (NSA) in 2002 as a cryptomathematician and has been a DevOps champion since reading her first IT Revolution publication in 2016. She’s worked in many fields including cryptanalysis, software development, counterterrorism, and... Read More →


Tuesday October 5, 2021 4:45pm - 5:15pm CDT
Track 1

5:15pm CDT

Closing Remarks
Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Tuesday October 5, 2021 5:15pm - 5:25pm CDT
Track 1

5:25pm CDT

Happy Hours
Links to AMAs and Happy Hours: https://members.itrevolution.com/live/links

Tuesday October 5, 2021 5:25pm - 6:25pm CDT
Track 1
 
Wednesday, October 6
 

8:30am CDT

Opening Remarks
Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Wednesday October 6, 2021 8:30am - 8:45am CDT
Track 1

8:45am CDT

Continuous Delivery at Suncor's Digital Bay; Mining Maintenance meets DevOps
In 2011, Marc Andreessen authored his seminal essay on Why Software is Eating the World. Since that time, organizations have wrestled with introducing digital capabilities into traditional functions. Suncor is undergoing a similar journey, and we're privileged to share one of our examples. Our Mining Maintenance operations are laden with manual processes that must interface with numerous business systems. Yet, within these manual processes, Suncor has opportunities to bring automation, dynamic integration across several systems, and incrementally bring value to our operators.

In our virtual presentation, a trio of speakers will summarize how DevOps automation brings value to a traditionally manual area of our business; mining maintenance. To best set the stage for a deeper understanding, our Senior Vice-President will describe the Suncor enterprise, its strategic priorities, and how it is structured to realize these objectives. This understanding will also include explaining the underlying motivations behind our enterprise-wide transformation.

Next, our Director of Mining Maintenance (yes, the business!) will introduce you to mining maintenance and why it is a vital aspect of our business. She will lay out Digital Shop Bay management vision and how it is transforming how maintenance operations. She will describe her own introduction to DevOps and how it is being used to accecerate value delivery to Suncor in a close collaboration between business and IT.

Finally, our Director of DevOps and Delivery Services will summarize the challenges that we faced (and continue to face) with introducing DevOps automation into the enterprise and how we are overcoming these obstacles.

We're looking forward to sharing our journey of value acceleration and DevOps automation with you.

Speakers
avatar for John A. Hill

John A. Hill

Senior Vice President Digital & Information Technology, Suncor
John is the senior technology leader for digital and information technology, cyber security, and privacy at Canada's largest energy company.John is an accomplished technology executive with extensive experience in digital, information technology and engineering from a variety of roles... Read More →
avatar for Lindsey Deluca

Lindsey Deluca

Director Maintenance and Reliability, Suncor
Lindsey leads the maintenance and reliability transformation team at Canada's largest energy company.Lindsey is an experienced maintenance and reliability professional, with over 12 years of maintenance and reliability experience in both fixed plant and mobile maintenance. Until... Read More →
avatar for Joey Roa

Joey Roa

Director, DevOps & Digital Delivery Services, Suncor
Recognized thought leader and speaker in PMO stand up and execution, Agile scaling and delivery, and project and portfolio management.Joey Roa is a seasoned delivery professional with over 20 years of experience in oil and gas, banking, and management consulting. His experience includes... Read More →


Wednesday October 6, 2021 8:45am - 9:15am CDT
Track 1

9:15am CDT

How Google SRE and Developers Work Together
Site Reliability Engineers (SRE) are Google's specialists for designing, building, and running complex services that are reliable, scalable, efficient, and maintainable. The SRE Engagement Model describes how the collaboration between developers and SREs works, how SRE is funded, what kind of work SRE is best suited for, and how reliability engineering can be applied early in the service lifecycle.

Speakers
avatar for Jennifer Petoff

Jennifer Petoff

Director, SRE Education, Google
Jennifer Petoff is Google’s Global Director of Site Reliability Engineering Education and is based in Dublin, Ireland. She is one of the co-editors of the best-selling book, Site Reliability Engineering: How Google Runs Production Systems and lead author of Training Site Reli... Read More →
avatar for Christof Leng

Christof Leng

SRE Engagements Engineering Lead, Google
Christof Leng is the engineering lead for Google's SRE Engagements group. The teams in this area manage the programs, best practices and tooling for successful SRE/developer engagements. In his seven years at Google, he has managed and worked on various parts of its production infrastructure... Read More →


Wednesday October 6, 2021 9:15am - 9:45am CDT
Track 1

9:45am CDT

BREAK (5 min)
Wednesday October 6, 2021 9:45am - 9:50am CDT
Track 1

9:50am CDT

Productizing the Network: Square Peg, Round Hole?
We've been on an amazing journey at Capital One since productizing our network infrastructure teams in 2019. Listen as Girija Rao, Vice President Software Engineering; Denee Ferguson, Director-Edge Network Services; and Jennifer Miles, Director-Agile Portfolio discuss the drivers for productization, unique challenges with productizing network infrastructure teams, changes made, outcomes, and lessons learned.

Speakers
avatar for Girija Rao

Girija Rao

Vice President, Card Technology, Capital One
Girija Rao joined Capital One in 2016, and was responsible for the Enterprise Connectivity organization supporting Capital One's network architecture, engineering, and operations up to August 2021. Areas of focus included software-defined network design and application services, connectivity... Read More →
avatar for Denée Ferguson

Denée Ferguson

Director, Technology, Capital One
Denée Ferguson joined Capital One in 2013. Her teams provide secure, high performance connectivity (wired and wireless) to over 50,000 Capital One associates across ~475 professional centers, bank branches and cafes. Her current areas of focus include software-defined networking... Read More →
avatar for Jennifer Miles

Jennifer Miles

Director, Technology, Capital One
Jennifer Miles joined Capital One in 2012. Her team members are responsible for agile portfolio and program management in cloud and networking. She has over 20 years experience in program and portfolio management in the finance and technology industries. Jennifer has an M.B.A. in... Read More →


Wednesday October 6, 2021 9:50am - 10:15am CDT
Track 1

10:15am CDT

How Discover Financial Services Puts Engineering “Craftsmanship” at the Center of Our Digital Transformation
As a leader in the digital banking and payments industry, Discover Financial Services has transformed how it works as an entire organization to best meet the challenge of satisfying customer needs. The drive is to make Discover treat software as a craft, and ensure they don’t work in a vacuum. This means investing in their people and changing ways of working. Learn how Discover has driven cultural and technological change, enhancing programs and teams to modernize in an effective and lasting way. This includes both small efforts at team level and large-scale organizational shifts, as well as lessons learned along the way.

Join Dr. Angel Diaz, VP Technology Capabilities & Innovation, and Sheila Lodhia, VP Business Technology, Card Applications as they share more about:
  • Building an open source community model that brings together code, learning, architecture, infrastructure, methodology and community.
  • Creating a developer experience to support collaboration and skill growth
  • Aligning teams to a value stream while also creating independence
  • Driving an engineering enablement program
  • Increasing focus on structured training and upskilling of modern engineering practices through pairing
  • The success of a 52-hour company-wide hackathon

Speakers
avatar for Dr. Angel Luis Diaz

Dr. Angel Luis Diaz

VP of Technology Capabilities & Innovation, Discover Financial Services
Dr. Angel Luis Diaz is Discover Financial Services VP of Technology Capabilities & Innovation charged with leading an amazing team of engineers across the world to build the best technology products, platforms and communities to help everyone achieve a brighter financial future. Together... Read More →
avatar for Sheila Lodhia

Sheila Lodhia

Vice President of Business Technology, Card Applications, Discover Financial Services
Sheila Lodhia is Vice President of Business Technology, Application Development for Card. Ms. Lodhia has more than 20 years of experience in delivering business strategies and technology solutions for Discover. She leads the agile transformation across Discover driving higher productivity... Read More →


Wednesday October 6, 2021 10:15am - 10:35am CDT
Track 1

10:35am CDT

The Four Characteristics of Structure Needed to Get Great Dynamics
Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →
avatar for Dr. Steven Spear

Dr. Steven Spear

Author, Author, "The High Velocity Edge," Senior Lecturer, MIT, Principal, See to Solve LLC
Dr. Steven J. Spear is the author of the award-winning and critically acclaimed book, The High Velocity Edge. He is a senior lecturer at MIT Sloan School of Management and is a Senior Fellow at the Institute for Healthcare Improvement. He is also a founder of a consulting firm built... Read More →


Wednesday October 6, 2021 10:35am - 10:50am CDT
Track 1

10:50am CDT

BREAK (30 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Wednesday October 6, 2021 10:50am - 11:20am CDT
Track 1

11:20am CDT

DevOps SRE or ITIL – Know Before You Leap!
In an era of Continuous Integration, Continuous Delivery and Automation, implementation of a solid IT Service Management strategy is important for organizations to succeed at Digital Transformation. There are several IT Service Management Frameworks available today and the possibilities and processes stemming from each framework is often overwhelming. While all the Service Management methodologies are closely connected, we will discuss about the DevOps, SRE and the latest ITIL4.0 service management framework in how they compare with each other. What are the vision and values governing the frameworks and the guidance each provides when embarking onto this journey.

DevOps is an umbrella concept that advocates a collaborative working relationship between Development and Operations. It aims to achieve an adequate velocity of software and services for the line of business (i.e. high deploy rates) while simultaneously increasing the reliability, stability, resilience and security of the production environment.

SRE or Site Reliability Engineering is Google’s approach to service management and emphasizes the development of systems and software that increases the reliability and performance of applications and services.

ITIL4 is the latest evolution of the well-known service management framework from Axelos. With the introduction of the new service value system to the core guiding principles of ITIL, it emphasizes service quality and consistency and aims for improved stakeholder satisfaction through ensuring value from the perspective of the stakeholders.

We will discuss on How can an organization decide which service management methodology to adopt to best enable them to deliver business value and to ensure a successful transformation powered with operational excellence.

All three methodologies can coexist together, however, adoption of DevOps or SRE or ITIL is as much a cultural and behavioral transformation for the organization and its people as it is about technological and process related changes. Organizations need to continuously adapt and adopt, upskill and upscale to keep up the pace in the continuously evolving digital world.

Speakers
avatar for Meenal Meenaakshi

Meenal Meenaakshi

Product Landscape Owner, SAP
Meenal is a Digital Transformation leader with strong orientation for delivering and managing Product and Services that provides business value to customer. A progressive and motivated professional with over 18 years of rich and diversified experience, she confidently brings a wealth... Read More →


Wednesday October 6, 2021 11:20am - 11:50am CDT
Track 3

11:20am CDT

Measuring for DevOps Success
When introducing DevOps for one or two teams, there was no need to provide evidence of the effectiveness or implement organizational measures for improving our DevOps approach.

Ever since rolling out DevOps to our entire IT organization, both changed: we need to make sure that we are on the right track with developing our organization and we need to demonstrate this.

Deriving from the metrics of State of DevOps Report 2019, we introduced KPIs without much additional tooling required. Working in an environment that is not used to make KPIs visible, it took some time to get accustomed. I will show how we did this and how we are now using our metrics to improve our processes.

The question however is if process performance really matters. I will dig into this and correlate it with result orientation.

Speakers
avatar for Stephan Stapel

Stephan Stapel

Head of Development, Hermes Germany GmbH
Stephan is Head of Development at Hermes Germany. Stephan changed the ways of working in his department and transformed his team to an agile-based devops team who continuously focus on delivering value to their customers.Stephan has a technology background, having worked as a developer... Read More →


Wednesday October 6, 2021 11:20am - 11:50am CDT
Track 2

11:20am CDT

The Art of Platform Engineering
Speakers
avatar for Sanjeev Sharma

Sanjeev Sharma

SVP, Head of Platform Engineering, Truist Financial
Sanjeev Sharma is an internationally known DevOps and Cloud Transformation, and Data Modernization thought leader, technology executive, and author. Sanjeev’s industry experience includes tenures as CTO, Technical Executive, and Cloud Architect leader. As a former IBM Distinguished... Read More →
avatar for John Comas

John Comas

SVP, Platform DevOps Automation, Truist Financial
Currently, Senior Vice President of Platform DevOps Automation at Truist Financial managing the DevOps transformation for the 2nd largest bank merger in US history.Formerly, Manager of DevOps Solutions at NBCUniversal for over 9 years where over 200 critical applications were automated... Read More →


Wednesday October 6, 2021 11:20am - 11:50am CDT
Track 1

11:20am CDT

Why the Dora Metrics and Feature Management are a Brilliant Combination
Find out how the 4 key DORA metrics, as popularized by the Accelerate book, can be enhanced through the use of feature flagging. Michael Gillett, author of the new book Feature Management with LaunchDarkly, will talk about how decoupling deployments from feature releases, testing in production, and adopting trunk-based development will enable you to deploy more frequently. Each of the DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Mean Time To Restore) can all benefit from these approaches and through this talk you will be discover how you can accelerate your team’s performance through the use of feature management.

This session is presented by LaunchDarkly.

Speakers
avatar for Michael Gillett

Michael Gillett

Head of Development, Win Technologies, proud member of the Betway Group
Michael Gillett is Head of Development and a full stack software engineer residing in London, UK. He has worked with feature management and LaunchDarkly for several years and has defined processes and techniques to enable teams to get the most from this approach to software delivery... Read More →


Wednesday October 6, 2021 11:20am - 11:50am CDT
Track 4

11:50am CDT

Audit Ready Pipelines
Auditors want proof that the right people did what they were supposed to do, when they were supposed to do it, and they want that information on demand. Developers tend to run for cover whenever release managers show up with an audit request in their hands. Audit-ready pipelines aim to address both of these problems.

The idea behind audit-ready pipelines stems from trying to merge software delivery automation, CI, and CD together into something where you can get increased visibility and understanding of your entire process, and what it means to different stakeholders.

This session is presented by Cloudbees.

Speakers
avatar for Anders Wallgren

Anders Wallgren

VP of Technology Strategy, CloudBees
Anders Wallgren is the VP of Technology Strategy at CloudBees. Anders brings with him over 30 years of in-depth experience designing and building commercial software. Prior to joining CloudBees, Anders held executive positions at Electric Cloud, Aceva, Archistra, and Impresse. Anders... Read More →


Wednesday October 6, 2021 11:50am - 12:20pm CDT
Track 4

11:50am CDT

Cloud Data Journey: Story Of Adopting Cloud Technology and Modernization of Data Pipeline
We want to share our Cloud data journey at Discover that improved and provided faster business insights. Today cloud technology has a vast scope and whenever you come to a point of understanding exactly what it is,’ To move or not move’ is the basic question that becomes a challenge. Our solution focuses on an event-based pipeline which proved to be critical to our business while creating reporting solutions. This helped to know the status of your data in time via event-based data pipelines making use of a data lake.

Speakers
avatar for Prajakta Yerpude

Prajakta Yerpude

Senior Software Engineer, Discover Financial Services
Prajakta is a Senior Software Engineer as part of Cloud Data Products team at Discover Financial Services. She has been extensively working in cloud technology for over five years especially implementing variety of data ingestion pipelines helping drive faster analytics. She has done... Read More →
avatar for Shivani Anand

Shivani Anand

Sr. Principal Solution Architect, Discover Financial Services
Shivani Anand is a Sr. Principal Solution Architect at Discover, focused around providing technology and data driven solutions for Data and Analytics (DNA) organization. At Discover, she is actively involved in business-critical Data Science and Analytics initiatives which requires... Read More →


Wednesday October 6, 2021 11:50am - 12:20pm CDT
Track 2

11:50am CDT

DevOps for Salesforce
Application development is increasingly happening on low-code environments like Salesforce. These SaaS platforms offer simplicity and make it easy for business specialists to build applications themselves. But managing their end-to-end development process is often far more complicated than the development itself. Andrew Davis, author of the book Mastering Salesforce DevOps, will explain how Salesforce has grown from a tool for salespeople into a $30 billion company driving the creation of millions of jobs. We'll look at the unique challenges of DevOps for SaaS solutions and the options for addressing them.



Speakers
avatar for Andrew Davis

Andrew Davis

Sr. Director of Research and Innovation, Copado
Andrew Davis is the author of Mastering Salesforce DevOps. He's a Salesforce architect, developer, and product leader with a focus on the human side of software development. He’s the leading figure in introducing DevOps concepts to the Salesforce world.Trained as an engineer, he... Read More →


Wednesday October 6, 2021 11:50am - 12:20pm CDT
Track 3

11:50am CDT

Governance, Compliance, and Risk in the SDLC Can Be a Fun Event!
As the #1 insurer of cars and homes in the United States, State Farm® has embarked on a journey to fundamentally change the way teams deliver software through DevOps. State Farm has reshaped the way teams work and interact from the adoption of DevOps practices and behaviors, to the realignment into empowered product teams, but how do you balance the organizational need to manage risk and provide governance of the Software Delivery Life Cycle at a highly regulated company?
 
This session provides attendees an in-depth look at the State Farm journey to embed a loosely coupled event architecture into our DevOps toolchain to broadcast key events in the SDLC. This has allowed us to bring better overall compliance to the State Farm internal standards and policies and development teams don't even know they are broadcasting events. The capturing of DevOps Events and their corresponding data has allowed us to capture a holistic picture of what really happens during the life of a code change and this leads to opportunities to use real time data and automation to govern our SDLC instead of the dreaded manual reviews or controls.

Speakers
avatar for Jeremy Castle

Jeremy Castle

Architecture Director, State Farm Insurance
Jeremy started his career as a software developer and is now in the role of Engineering Director over the State Farm App Dev Practices. He has seen many sides of the development world, being a developer himself. He has helped teams adopt continuous delivery and agile methodologies... Read More →
avatar for Ryan Chambers

Ryan Chambers

Technology Engineer, State Farm Insurance
Ryan has served in many IT roles at State Farm and is currently a Technology Engineer within Developer Experience suite. In his current role, he is building public cloud based solutions to bring better visibility into DevOps Tooling. Throughout Ryan's career he has gravitated towards... Read More →


Wednesday October 6, 2021 11:50am - 12:20pm CDT
Track 1

12:20pm CDT

BREAK (60 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Wednesday October 6, 2021 12:20pm - 1:20pm CDT
Track 1

12:20pm CDT

VendorDome: Beyond the Buzzwords: Going Deep on DevOps with Dynatrace & LaunchDarkly
Strap on your coolest tech swag and put your Slack away message on - because we’re going deep on DevOps. Join Rob Jahn of Dynatrace and Dawn Parzych of LaunchDarkly as they go beyond the buzzwords to discuss and debate the topics that will set up software teams for today, and well into the future. No sales pitches, no Powerpoint - just real talk from industry leaders who are daily helping DevOps teams actually have fun building cool software and worrying less about bugs and outages. Moderated by Erin Jones.


This session is presented by LaunchDarkly and Dynatrace.

Speakers
avatar for Dawn Parzych

Dawn Parzych

Manager, Developer Marketing, LaunchDarkly
Dawn is the Manager of Developer Marketing at LaunchDarkly where she helps developers ship code faster and safer. She specializes in the socio-technical aspects of technology and how humans are often the hardest part. Her career in tech has included roles with companies like Catchpoint... Read More →
avatar for Rob Jahn

Rob Jahn

Tech Partner Manager & DevOps Advocate, Dynatrace
Rob Jahn is a DevOps advocate and Technical Partner Manager at Dynatrace software supporting market research and shaping strategic technology partner roadmaps with the hottest and newest technology companies. Rob develops and leads technical workshops and is a frequent speaker and... Read More →
avatar for Erin Jones

Erin Jones

Tech Alliance Manager & Marketer, Dynatrace
Erin Jones manages tech alliance partnerships and marketing at Dynatrace, working with leading DevOps companies to launch and jointly market value-adding integrations for customers. From content creation and event organization to joint selling and enablement, Erin works with tech... Read More →


Wednesday October 6, 2021 12:20pm - 1:20pm CDT
Track 4

1:20pm CDT

ENSUCKLOPEDIA OF DevUps - An improvised glossary to help us for understanding of What DevOps should not be or become!!!
This paper makes irreverent fun of some of our working experiences and shares lessons learned to avoid being a DevOps Zombie.

Please do not take it too seriously and be open to real life similarities.

Speakers
avatar for Jorge Luis Castro Toribio

Jorge Luis Castro Toribio

DevOps & QA Program manager and Agile Coach, NTT Data
Jorge is an agilist, DevOps Program Manager, Test Manager, Agile Coach and global speaker who feels passion for Testing Automation, Agile, DevOps and business agility. He enjoys research and learning about business agility and working with cutting-edge technologies. He has been learning... Read More →


Wednesday October 6, 2021 1:20pm - 1:50pm CDT
Track 1

1:20pm CDT

Fear to Hope - How HCSC Became Nimble Through Experimentation During Peak Demand
Does seasonal demand impact your ability to implement change? From insurance to retail to entertainment, peak demand can limit an organization's capacity to take advantage of one of the best times to run and learn from experimentation. In this talk, attendees will hear how one of the largest insurance companies in North America evolved to conduct experiments during their open enrollment season.

Focused on business results, HCSC teams addressed missing feedback loops in their delivery engine to be more responsive to insights gained from customer experiences. They addressed this feedback with fast experiments for delivering features, which made it easier and more compelling for customers to sign up for HCSC’s plans. From frozen to flowing, HCSC’s strategy set teams up to be nimble during peak season.

This session is presented by Tasktop.

Speakers
avatar for Tashfeen Mahmood

Tashfeen Mahmood

Senior Manager, DevOps, HCSC
Tashfeen Mahmood is a Senior Manager at Health Care Service Corporation (HCSC). He is responsible for the DevOps Engineering function that serves the Enterprise.
avatar for Dominica DeGrandis

Dominica DeGrandis

Principal Flow Advisor, Tasktop
Dominica DeGrandis is Principal Flow Advisor at Tasktop, where she helps customers improve the flow of work across value streams. Responsible for introducing customers to flow-based aspects of digital transformation, she guides IT teams and business teams to understand and adopt new... Read More →


Wednesday October 6, 2021 1:20pm - 1:50pm CDT
Track 4

1:20pm CDT

Workshop: The Feather, The Wand, and The Ring: Taking Control of Your Character Competence and Connections
Engage with Admiral John Richardson and Captain Emily Bassett as they invite you to apply their fascinating story of leader development in the Navy to your own work and life.

For details,visit the #richardson-bassett-workshop channel in Slack.



Speakers
avatar for Admiral John Richardson

Admiral John Richardson

USN (Ret)
Admiral John Richardson served as the Chief of Naval Operations for four years, which is the professional head of the US Navy. While in the Navy, Richardson served in the submarine force and commanded the attack submarine USS Honolulu in Pearl Harbor, Hawaii, for which he was awarded... Read More →
avatar for Captain Emily Bassett

Captain Emily Bassett

Force Nuclear Propulsion Officer, Bremerton, WA, COMNAVAIRFOR, USN
Emily Bassett is a Captain in the United States Navy currently living in her hometown of Seattle, WA with her husband and two children.As a Surface Warfare Officer, Emily was the first Captain of a new warship, the Littoral Combat Ship USS Manchester (LCS 14). As a Nuclear Engineer... Read More →


Wednesday October 6, 2021 1:20pm - 2:20pm CDT

1:50pm CDT

How William Hill uses PagerDuty and Rundeck to Deliver Full-Service Ownership in a Highly Regulated Environment
William Hill, one of the world’s leading betting and gaming companies, needs to satisfy both its customers and its regulatory requirements. In their quest for a negative mean-time to repair, find out out how they use PagerDuty and Rundeck together to empower internal teams to take action and automate fixes to common problems – all while maintaining impressive levels of uptime and keeping the compliance team happy.

This session is presented by PagerDuty.

Speakers
avatar for Rob King

Rob King

Automation Product Owner, William Hill
Rob King is Automation Product Owner at William Hill, where is he responsible for finding cost-efficient ways to help the business reach its goals. Prior to this role, he has a wealth of experience from blue-chip companies like HSBC, NHS, and BSkyB, where he has worked in everything... Read More →
avatar for Matt Livermore

Matt Livermore

Principal Solutions Consultant, PagerDuty
I am an experienced and commercially-aware Pre-Sales consultant specializing in HPC, storage and backup technologies. I possess a strong technical background having previously worked as an HPC and SAN Administrator and later as a Technical Consultant, implementing and supporting SAN/NAS/backup... Read More →


Wednesday October 6, 2021 1:50pm - 2:20pm CDT
Track 4

1:50pm CDT

Tales From the DevOps Loop: 4 Teams Approach to 1 Common DevOps Framework



Speakers
avatar for Denver Martin

Denver Martin

Director of DevSecOps, Thread Research
Denver has been working in IT since 1998 and has a Masters of Information Technology and an MBA in global technology management. He is currently enrolled in an Executive Doctorate in Business Administration program at Crummer Graduate School of Business, Rollins College in Winter... Read More →


Wednesday October 6, 2021 1:50pm - 2:20pm CDT
Track 1

2:20pm CDT

Avoiding Goodhart’s law - Use SLO’s as Tools not Cudgels
The concepts of SLI, SLO and Error Budget are there to balance risk (rates of change) and reward (business contentment). Using such metrics as red lines to punish teams, or force acceptance of risk by the business is missing the point. My experiences from SLA’s in service contracts for hospitals inform this conversation identifying that SLI, SLO and Error Budgets are better as a basis for conversations about the stress an application can withstand, and the three dimensions the measures should cover. This session takes Goodhart’s law from economic policy as a frame for reconsidering SLI’s and SLO’s, and offers a few hints for approaching the negotiation meetings. Leave this session inspired to approach your SLO negotiations in the best possible way.

Speakers
avatar for Marco Coulter

Marco Coulter

Technical Evangelist, Tech-Whisperer
Marco is a sought-after speaker and consultant, including a recurring role as industry judge of business plans for New York University’s Masters capstone program. Marco’s passion around humans experiencing technology earned him the nickname "tech-whisperer” for his skills in... Read More →


Wednesday October 6, 2021 2:20pm - 2:50pm CDT
Track 2

2:20pm CDT

Cracking the Code of DevSecOps: Intelligent Orchestration + Code Dx
Here at Synopsys, we believe application security should be invisible, completely abstracted, extensible to any AST tools. We built Intelligent Orchestration a purpose-built, intelligent, cloud enabled CI/CD pipeline, inclusive of native world-class software security scanning, which enables DevOps teams to produce highly secure software faster. Intelligent Orchestration offers a holistic, intelligent solution that combines people, process and technology pillars of DevSecOps.

The excitement from the June 8th announcement of the Code Dx acquisition continues to grow. Code Dx is an award-winning application security risk management solution that automates and accelerates the discovery, prioritization, and remediation of software vulnerabilities.

Intelligent Orchestration provides the ability to intelligently orchestrate security tests from our own tools, third-party tools, and open source tools. Code Dx has the ability to correlate and prioritize the findings from more than 75 testing solutions and manual testing activities. Code Dx provides a consolidated view of all these activities as well as insights into organizational risk.
 
In this presentation, you’ll learn how Intelligent Orchestration and Code Dx solutions working hand in hand in a DevSecOps pipeline, help address the following application security testing challenges:
  1. A lack of automated, integrated security tools
  2. Inconsistent services approach
  3. Security testing slows processes down
  4. False Positives
  5. Developer resistance
  6. Compliance
This session is presented by Synopsys.

Speakers
avatar for Meera Rao

Meera Rao

Senior Director, Synopsys, Inc
Ms. Meera Rao is a Senior Director Product Management focusing on DevOps solutions at Synopsys, Inc. Ms. Meera has over 20+ years of experience in software development organizations in a variety of roles including Architect, Lead Developer, and Project Manager, and Security Architect... Read More →


Wednesday October 6, 2021 2:20pm - 2:50pm CDT
Track 4

2:20pm CDT

DevSecOps - The Broken or Blurred Lines of Defense
A classic model for risk management and control is something called “The Three Lines of Defense (3ODL).”

The three lines are as follows:
Line 1: Risk Owners - Front line staff and operational management
Line 2: Risk Oversight - Risk management and compliance functions
Line 3: Risk Assurance - Internal audit

However, with the advent of modern sociotechnical systems like Agile, Cloud Native, and Event-Driven architectures these legacy lines (3ODL) are at best blurred and at worst completely broken. With the modern patterns and practices of DevOps and DevSecOps it’s not clear who the front line owners are anymore. Risk management and organizational compliance teams struggle to adapt to new cloud-native models such as ephemeral containers, functions, microservices, and event-driven architectures. Most organizations' internal audit processes today are highly toil based and have very low efficacy. This is something I have called in previous presentations “Security and Compliance Theater.”

In this presentation, we are going to look at a couple of case studies that include the good, the bad, and the ugly when it comes to 3ODL. Primary topics covered will be organizational design, DevSecOps, and Automated Governance.

Speakers
avatar for John Willis

John Willis

Senior Director, Global Transformation Office, Red Hat
John has over 35 years of experience, focusing on IT infrastructure and operations. He has helped early startups such as Chef, Enstratius (now Dell), and Docker navigate the "DevOps" movement. He is one of the original core organizers of DevOpsDays and has been a prominent keynote... Read More →


Wednesday October 6, 2021 2:20pm - 2:50pm CDT
Track 3

2:20pm CDT

Got Score? Scaling DevOps Adoption
• The usage of your DevOps tools tell a story
• Elicit this story to identify insights
• Present these insights into opportunities for improvement
• Finally, wrap these opportunities into initiatives and gamify adoption

We started our journey in 2016  intending to reduce wait times and manually-intensive, error-prone, repetitive handoffs across different departments. To accomplish this, we branched into a 'Center of Excellence'. Tasked with supporting up to 6 LoBs, each having multi-year, multi-million dollar initiatives, we designed the DevOps CoE with various arms - one tasked with Platform Engineering, while the other for Adoption, while still another for exploring emerging technologies. With support at all levels, we also were able to conceive various forums to generate grassroots enthusiasm while strategically employing some top-down levers to ensure, subtly, that everyone had some skin in the DevOps adoption ‘game’.

And our entire adoption approach is extensively centered around metrics.
We elicited data from our platform, wrapped these into many insights, packaged these insights into initiatives and are now well on our way in 'moving the needle' - on a near-real time basis - all the while, while having fun doing it. And in doing so, we’re leading the way for other business functions to follow, and adopt the ‘data-driven’ way of thinking.


Speakers
avatar for Rajat Sud

Rajat Sud

Principal Engineer and DevOps Evangelist, CareFirst
In his current role as the chief DevOps Evangelist at CareFirst, Rajat’s responsibilities drive the adoption of DevOps tools, practices and, above all else, mindset shifts. And to this, he lets the ‘data do the talking’. He has spearheaded the development and rollout of an insights-driven... Read More →
avatar for Don Almeida

Don Almeida

Manager, DevOps COE, CareFirst
Don Almeida has 25 years of experience in software and systems engineering in various roles from a developer, engineer, architect, trainer, scrum master, product owner, Agile coach, and development manager. In his experience he has focused on managing work queues, exposing WIP, unplanned... Read More →


Wednesday October 6, 2021 2:20pm - 2:50pm CDT
Track 1

2:50pm CDT

BREAK (5 min)
Wednesday October 6, 2021 2:50pm - 2:55pm CDT
Track 1

2:50pm CDT

A Guiding Map for DevOps
We're getting good at DevOps, with work on maintaining our code in version control, writing good tests, running intelligent CI pipelines, and being able to deploy regularly meaning that the gulf between Dev and Ops has never been narrower. But is this enough? Does doing this well and building competencies in this area shine a light on other problems, and does doing DevOps well always help the whole business improve? I'll review where we've got to today, how it relates to the rest of the business, and then explore the link between DevOps and Value Streams. Finally, we'll explore some ideas of how it all fits together and what to do next.

This session is presented by Adaptavist.

Speakers
avatar for Matt Saunders

Matt Saunders

Head of Internal DevOps, Adaptavist


Wednesday October 6, 2021 2:50pm - 3:20pm CDT
Track 4

2:55pm CDT

Birds of a Feather
Join the Birds of a Feather sessions happening in Gather (LaunchDarkly Birds of a Feather Room).

​Topics include:
  • Leadership, Culture, Dynamic Learning Organizations
  • Architecture, Engineering, Operations
  • Project-to-Product Transformations, Value Streams
  • Security, Audit, Compliance, GRC
  • Industrial DevOps


Wednesday October 6, 2021 2:55pm - 4:00pm CDT
Track 1

2:55pm CDT

Lean Coffee
Lean Coffees provide an opportunity for attendees to participate in in-depth discussions with others on relevant topics. Lean Coffee works because participants are in charge of the agenda and everyone's voice is heard. People are engaged because they get to talk about topics that matter to them.

For links to join the Lean Coffee sessions, visit the #lean-coffee channel in Slack.

Topics:
  • OKRs (with Robin Yeman)
  • Metrics Pitfalls (with Andrew Davis)
  • Agile Conversations (with Cheryl Crupi)
  • Building Internal Capability Not Consultant Dependency (with Dave Anderson & Mark McCann)
  • Ways of Working (with Denver Martin)

Wednesday October 6, 2021 2:55pm - 4:00pm CDT
Track 1

4:00pm CDT

BREAK (15 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Wednesday October 6, 2021 4:00pm - 4:15pm CDT
Track 1

4:15pm CDT

Driving a Tech-led Reimagination of eBay Through DevOps
One of the original hyperscalers, eBay helped pioneer modern operational techniques like sharding, circuit breakers, feature flags, and distributed tracing, and in 2020, eBay’s data centers turned in record cost effectiveness and availability. Also in 2020, however, the company needed to confront waterfall technical practices, years of legacy software and technical debt, slow product delivery, and a challenging competitive environment. This session outlines eBay’s technology-led reimagination begun in 2020, specifically the cross-organizational Velocity initiative to improve eBay’s ability to deliver value to customers.

We started by characterizing the breadth of the problem, which ultimately spans culture, organization, people, and technology, as well as every stage in the product development lifecycle. Using value stream mapping to identify constraints to flow, we decided to focus our initial efforts on improving software delivery across the board, because we recognized that eBay’s ability to deliver software rapidly, safely, and repeatably was a prerequisite for every other improvement. In addition, since one particular area of the site was a bottleneck for numerous business initiatives, we also focused on modularizing and modernizing its architecture.
Because our focus was on software delivery, we adopted the Accelerate metrics to measure success and look for opportunities. We launched ~10 independent tracks -- from build time to continuous integration to automated deployment -- and hand-selected pilot teams to work with in tight feedback loops. We have also embedded subject matter experts directly in product teams. We further use team-of-teams weekly meetings to share learnings and reinforce continuous improvement.

Explicitly to break down silos, the presenters are co-leaders of the initiative -- one from the product engineering side and the other from the tools and infrastructure side -- with entirely shared goals and metrics.
The initial results of this initiative are already bearing fruit, and we identify -- and bank -- new wins every week. With support from the top, and excitement from the grassroots, the Velocity initiative has galvanized teams to question the status quo and look for opportunities for improvement. Equally importantly, working collaboratively and breaking down silos are paying second-order cultural dividends. We have a long way to go, but this session will provide actionable insights for other organizations going through similar journeys.

Speakers
avatar for Randy Shoup

Randy Shoup

VP Engineering and Chief Architect, eBay
Randy Shoup has been building distributed systems and high-performing teams for three decades. He has been a senior engineering leader at Google, Stitch Fix, and WeWork. Most recently in 2020, he returned to eBay as VP Engineering and Chief Architect. He talks a lot, sometimes at... Read More →
avatar for Mark Weinberg

Mark Weinberg

VP of Core Product Engineering, eBay
Mark is a passionate leader with a broad range of technical, design, business and management experience. He has a proven track record of bringing successful, high quality small, medium and large-scale consumer software products and services to market. Mark is currently VP of Core... Read More →


Wednesday October 6, 2021 4:15pm - 4:45pm CDT
Track 1

4:45pm CDT

Information Flow Cultures
Speakers
avatar for Ron Westrum

Ron Westrum

Emeritus Professor of Sociology, Eastern Michigan University
Ron Westrum is Emeritus Professor of sociology at Eastern Michigan University. He holds a B.A. (honors) from Harvard University and a Ph.D in Sociology from the University of Chicago.Dr. Westrum is a specialist in the sociology of science and technology, and on complex organizations... Read More →


Wednesday October 6, 2021 4:45pm - 5:15pm CDT
Track 1

5:15pm CDT

Closing Remarks
Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Wednesday October 6, 2021 5:15pm - 5:25pm CDT
Track 1

5:25pm CDT

Happy Hours
Links to AMAs and Happy Hours: https://members.itrevolution.com/live/links

Wednesday October 6, 2021 5:25pm - 6:25pm CDT
Track 1
 
Thursday, October 7
 

8:40am CDT

Opening Remarks
Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Thursday October 7, 2021 8:40am - 8:45am CDT
Track 1

8:45am CDT

Building Confidence in Your SRE Team
Does it seem like your SRE team is starting to look way to much like the familiar Operations team that you have always known? It’s easy to fall back on the well known patterns of production support. While it is critical to demonstrate strong Operations expertise, it is equally critical that your SRE team adopt a new mindset.
You may think that your first steps in building a healthy SRE team is to adopt all the acronyms: SLI, SLO, SLAs. It's enticing to immediately implement Error Budgets with consequences. But you first have to build a culture of trust and measurable performance.

We strive to drive our operational burden to zero. We look to automate last year’s work to make room for new challenges. We make the time to eliminate TOIL in our daily tasks.
In this talk, we will take a close look at how process and automation can be the driving force behind a truly empowered SRE team.

Speakers
avatar for Michael Winslow

Michael Winslow

Senior Director, Software Development & Engineering, Comcast
Michael Winslow picked up his love for programming when he was 10 years old writing GW-Basic code on his Tandy-1000. With his passion for designing simple solutions to complex problems, Michael has played key roles at companies like Aramark, Ortho-McNeil, Oracle and Xfinity Mobile... Read More →


Thursday October 7, 2021 8:45am - 9:10am CDT
Track 1

9:10am CDT

Putting the Ops in DevOps – An Infrastructure Story
Come learn how a large scale fortune 100 company is infusing DevOps principles into Infrastructure engineering even though DevOps has had a strong presence for many years at Nationwide Insurance. Hear the story of “Putting the Ops in DevOps” after many years of DevOps adoption for our Software Development community. Come on the journey of how infrastructure teams both support Software teams while at the same time need to think about their own product orientation to drive efficiency for the software we serve and the company products we sell. We will illustrate the guiding principles, building blocks and playbooks used to embrace DevOps “Product Principles” and improve how we build, ship, and run our infrastructure in partnership with our software teams.

Attendees will get a perspective of Product Taxonomy at a large fortune 100 company and the complexity of defining products in world that consists of business products, software products, platform as a product, and the journey maps and customer experiences they enable.

See how the equation of Lean+Agile+DevOps is being implemented for Infrastructure teams and how we transformed the way we price and deliver our infrastructure at Nationwide.

Speakers
avatar for Stephen Farley

Stephen Farley

Vice President – Infrastructure and Operations, Nationwide Insurance
Steve Farley is an experienced IT Leader that brings over 30 years of experience with a focus on delivering technology solutions to meet the needs of our business. He has been leading Agile and DevOps adoption for over 10 years at Nationwide and is now focused on helping Nationwide... Read More →


Thursday October 7, 2021 9:10am - 9:45am CDT
Track 1

9:45am CDT

"She’s Not Dead Yet, Jim": Vulnerability and Retrospectives in Emergency Medicine
What can we learn about working through and analyzing IT incidents from the high tempo, very high consequence world of medical emergency rooms? What does vulnerability have to do with psychological safety, creativity, and team collaboration? It turns out that we can learn quite a lot. We can all benefit from drawing connections across different fields of study and this panel will explore some of these connections.

Speakers
avatar for Dr. Al'ai Alvarez

Dr. Al'ai Alvarez

Clinical Assistant Professor, Emergency Medicine, Stanford Medicine
Al'ai Alvarez, MD is a national leader and educator on Wellness and Diversity, Equity, and Inclusion. He serves as clinical assistant professor of Emergency Medicine and the Director of Well-Being and the Human Potential at Stanford Emergency Medicine. His work focuses on the intersectionality... Read More →
avatar for Kurt Andersen

Kurt Andersen

SRE Architect, Blameless
Kurt Andersen is the head of strategy for Blameless.com. Prior to that he was one of the leads for the Product-SRE organization at LinkedIn. Across the full spectrum of IT-influence, he is strongly committed to developing the best engineers and teams, and enabling them with the right... Read More →
avatar for Christina Tan

Christina Tan

Strategy, Blameless
Christina is on the strategy team at Blameless, facilitating executive team cohesion and alignment. Prior to that, Christina was dedicated to elevating leaders' communication skills for high impact. She has trained the former CIO of the Federal Reserve Bank of New York, Silicon Valley... Read More →


Thursday October 7, 2021 9:45am - 10:20am CDT
Track 1

10:20am CDT

Interview: Amanda Silver on Leadership and Remote Work
Speakers
avatar for Amanda Silver

Amanda Silver

Corporate Vice President, Head of Product – Developer Division, Microsoft
Amanda Silver is the Corporate Vice President & Head of Product for Microsoft's Developer Division, which includes Visual Studio, Visual Studio Code, .NET, TypeScript, Azure App Service and PaaS services and much of Microsoft’s developer platform. As the product leader for Visual... Read More →
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →


Thursday October 7, 2021 10:20am - 10:50am CDT
Track 1

10:50am CDT

BREAK (30 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Thursday October 7, 2021 10:50am - 11:20am CDT
Track 1

11:20am CDT

DevOps Story of a Crisis & Conquest
The ongoing pandemic hasn't just challenged health and movement of people worldwide - the sheer unpredictability has also taken a toll on businesses, strategies and their technical delivery.

The Platform team at STARZPLAY one of the largest video streaming providers in the MENA region has some bittersweet memories and lots of learnings from this time. On one hand was a sudden surge in viewership by almost 3 times (fueled by the lockdowns and people started binge watching) which was a good sign for business on the other hand was handling the challenges of scaling up the infra, keeping up with the software delivery schedules intact. Adding to the woes were spikes in cyber attacks to the service to exploit the vulnerable times and the challenge to equip remote-working capabilities to the organization.

This talk is a true story about the challenges presented to an Engineering Team amid the COVID-19 pandemic and how DevOps principles guided them out of troubled waters. The lessons learnt will go a long way in setting the right organizational culture to overcome crisis.

Speakers
avatar for Prasanjit Singh

Prasanjit Singh

Engineering Manager (DevOps), STARZPLAY
Prasanjit Singh is an Engineering Manager & DevOps practitioner at STARZPLAY. He has been serving in the IT industry for 15 years in various roles right from being a Systems Engineer, Datacenter Operations Lead, Engineering Manager to being an Architect for DevOps Transformation and Reliability for large scale Cloud Native Platforms. He loves to discuss technology... Read More →


Thursday October 7, 2021 11:20am - 11:50am CDT
Track 3

11:20am CDT

How to Implement Enterprise DevOps in a Huge Organization
“What’s it like to move from waterfall and legacy technologies in a monolithic architecture to a highly responsive DevOps-based delivery model in a large organization? Join this session to learn about the experience at Sasol Limited, an integrated energy and chemical company based in South Africa. Bramley Maetsa, Head of Delivery Enablement at Sasol, will share the Sasol journey covering these key topics:
  • The strategy – focused on velocity and delivering business value
  • Organizing teams to be DevOps-ready
  • Establishing the right toolchain and DevOps framework
  • Shifting left and adding DevSecOps to build high quality products
Bramley will share an example of how they identified and eliminated bottlenecks by completely automating change approvals, leveraging their Azure DevOps toolchains tied to ServiceNow."

Guus Hutschemaekers will be on Slack to answer questions during the session.

This session is presented by ServiceNow.

Speakers
avatar for Bramley Maetsa

Bramley Maetsa

Head of Delivery Enablement, Sasol Limited
Bramley Maetsa is an Electrical Engineer, speaker and an IT lead at Sasol. He is currently leading a number of innovation projects within Sasol's Digital Transformation Programme. One of his recent roles involves building DevOps capability. In this role he provides IT Delivery Teams... Read More →


Thursday October 7, 2021 11:20am - 11:50am CDT
Track 4

11:20am CDT

Nationwide Building Society: Measure for Learning
Join us to learn about how Nationwide Building Society are empowering colleagues at all level with access to data, metrics and insights which support a culture of data-led decision making, continuous improvement, and learning. We will share with you the journey of how we unlocked measurability of Better (quality) Value Sooner (flow) Safer (compliance) Happier outcomes. What patterns and antipatterns we observed. How we set up and ran our experiments, engaged colleagues, built our self-serve dashboard product from scratch and reached an active customer base of 500+ colleagues at all level in just 12 months.

Our team was finalist for “Digital Transformation Project of the Year” at the UK IT awards 2020 and the product was described by Nationwide’s COO as the ‘best example of a game changer’.

Speakers
avatar for Marc Price

Marc Price

Product Owner, Enterprise BVSSH, Nationwide Building Society
Marc is a Product Owner and has 9 years experience within the Business Intelligence industry, helping organisations to transition from a what happened, report centric way of working to a why things happened, transitioning to a self service culture using data for decision making.
avatar for Zsolt Berend

Zsolt Berend

Business Agility Coach, Nationwide Building Society
Zsolt is a business agility practitioner/coach and trainer helping organisations to achieve BVSSH outcomes and co-author of the book Sooner Safer Happier. He is supporting Nationwide Ways of Working Enablement Centre with a focus on measurement, data and insight - and how this supports... Read More →


Thursday October 7, 2021 11:20am - 11:50am CDT
Track 1

11:20am CDT

Think Again Before Migrating to Kubernetes
Kubernetes has really gained mindshare with technology teams. There is a strong interest and desire in teams to migrate to Kubernetes and other new tech in the cloud-native ecosystem. However the journey to migrate to a cloud-native stack is complex and long and has a lot of hidden costs.

A little over two years back, we took the decision to leave behind our Ansible based configuration management setup for deploying applications on EC2 and move towards containerisation and orchestration of applications using Kubernetes. We have migrated most of our infrastructure to Kubernetes. It was a big undertaking and had its own challenges — from technical challenges of running a hybrid infrastructure until most of the migration was done to organizational challenges such as training the entire team on a completely new paradigm of operations.

This talk is our experience report of adopting Kubernetes and other cloud-native technologies, the challenges that came our way, dealing with complexity of legacy, delivering a great developer platform and the way forward for us.

By attending this session, attendees will get insights into:
  • understand possible reasons to migrate to Kubernetes and how to decide if they should migrate or not (with possible alternatives)
  • practical challenges of migrating to Kubernetes
  • the factors to consider before they decide to adopt Kubernetes
  • how to prepare themselves and their teams before on the journey (culturally and functionally)
This talk is not to deter you, but merely to help you understand your reasons clearer before you make the decision.

Speakers
avatar for Vaidik Kapoor

Vaidik Kapoor

VP Engineering (DevOps & Security), Grofers
Vaidik is the VP Engineering (DevOps & Security) at Grofers, who specializes in building products, infrastructure, internal platforms, and scaling organizations. He has a deep interest in DevOps, Lean Production methodologies and software architecture. He speaks and consults regularly about engineering, product, technology, open-source, DevOp... Read More →


Thursday October 7, 2021 11:20am - 11:50am CDT
Track 2

11:50am CDT

A DevNetOps Journey – How We Brought DevOps to Our Network Team
There is so much more to infrastructure and network today than ever before. Our Network has evolved and changed from physical routers and switches to a programmable Network (Virtual Machines, Containers, Cloud, IoT, IaC, NETCONF, CIDC pipeline, AI/ML and APIs). This disruption has led to a need to merge Network Engineers with Application Developers to help bridge the gaps between the infrastructure and development worlds and become one team. A DevNetOps team that is a fully engaged and empowered team marching toward one goal and desired outcome – to create new opportunity for the business and enhance the customer experience.

We’ll discuss our journey of recruiting developers to our infrastructure world and creating a win-win situation where our network engineers learn DevOps best practices and think in term of Automation to solve problems, automate workflows, network management and monitoring tasks; while on the other hand, how to help developers see the opportunity to apply their dev skills and DevOps mindset and tools, to ensure infrastructure availability, performance and resiliency.

Want to know more about our DevNetOps Journey - come join us!

Speakers
avatar for Hoda D Alshami

Hoda D Alshami

Technology Product Manager – Infrastructure & Operation, Nationwide Insurance
A driven and highly versatile Technology leader with extensive experience in Software Development, Agile Transformation, Innovation, People Management, and Application Ownership. Expertise in leading and influencing strategic initiatives to drive cost-effective, value-add business... Read More →
avatar for Mike Leuzinger

Mike Leuzinger

AVP, Network Technology, Nationwide Insurance
Persistently curious technology leader with 20+ years of experience in developing and executing business-aligned technology strategies, creating effective solutions, and leading high-performing teams for large organizations. Always looking to put what he has learned into practice... Read More →


Thursday October 7, 2021 11:50am - 12:20pm CDT
Track 3

11:50am CDT

Cloud-native DevSecOps at Supersonic Speeds (well...getting there)
The 309th Software Engineering Group at Hill Air Force Base, Utah traditionally handles cradle-to-grave software updates for the fighter aircraft across the Air Force. The organization has operated with platforms in existence since the '70s and '80s, in addition to more recent aircraft.

However, the need to modernize how software is delivered needs to keep pace with the changing cyber and kinetic threats.

In 2019 the SWEG began its journey to experiment with cloud-native engineering practices - even going so far as proving out that Kubernetes could be successfully deployed onto a jet and flown at supersonic speeds. However, for this to scale, the SWEG has had to invest in paying down significant technical and organizational debts, working with industry partners who are experts in the new practices in DevSecOps, and building the SkiCAMP community to support modern software delivery across aircraft systems.

This year we have been working to support some Air Force Research Lab efforts and deploy software updates from cloud-to-jet in under 24 hours. We're working on modernizing and automating our release engineering practices, product-centered delivery, fully integrating security into all phases of the software lifecycle, and establishing the foundations for cloud-native development, digital engineering/ digital twin testing, and test automation in the Systems Integration Lab and optimizing the flight test feedback processes. We're also building our internal organizational capacity, working with our vendor partners to deliver enablement, training, dojo-like residency programs, and mentorship across our SkiCAMP/SWEG engineers. We're finding ways to leverage technology and updated practices to help the cybersecurity and operations teams to work smarter, not harder.

As we continue to build on this effort, we are going to push the boundaries on digital engineering/ digital twin testing and analysis, improving our security practices and security engineering, and scaling adoption and experimentation. These are big challenges in the next few years as we push the organizational culture and tech foundations to evolve. Additionally, we are going to continue trying to expand the support and onboarding services and enablement to bring the larger enterprise programs into the cloud-native solutions to help modernize at scale and make the SWEG an opportunity to technologists to build and apply the latest skillsets and technologies against mission-critical efforts.



Speakers
avatar for Derek

Derek "Eeyore" Bissinger

Senior Software Architect, 309th Software Engineering Group, USAF
Derek "Eeyore" Bissinger is the Ski Camp founder and a Senior Software Architect, part of the 309th Software Engineering Group at Hill AFB Utah. Eeyore is a former Air Force B-1B Lancer bomber pilot with a long history of leveraging technology to help support mission and business... Read More →
avatar for Michael Snyder

Michael Snyder

Client Principal, Oteemo, Inc.
Michael Snyder is the Client Principal heading up the DoD portfolio at Oteemo. After serving in the US Army intelligence branch from 2002-2011, he has been working across different technology and management consulting firms supporting the intelligence community, national defense... Read More →


Thursday October 7, 2021 11:50am - 12:20pm CDT
Track 2

11:50am CDT

How OpenTelemetry Improves Observability and Monitoring
The CNCF project OpenTelemetry is increasingly becoming the standard for getting the reliable and consistent application and machine data to your monitoring and observability tools. Many organizations realize the power of decoupling their metric, log and trace data collection from their monitoring stack, giving them more freedom and capabilities to improve the observability of their application. Organizations today want to discover applications issues quickly and have more confidence in supporting their applications.

In this session, learn about:
1) What is OpenTelemetry
2) What is the architecture of the OpenTelemetry Collector (OTel)
3) How do you build a strategy around OpenTelemetry
4) How do you get started with OTel
Standardizing on OpenTelemetry makes your application more observable and helps your organization implement better observability and monitoring practices.
Learn the why, what & how for OpenTelemetry, a new observability standard for app & machine data.

This session is presented by Splunk.



Speakers
avatar for Johnathan Campos

Johnathan Campos

Senior Product Marketing Manager - Observability, Splunk
Johnathan is part of the Observability Practitioner team at Splunk, and is here to help tell the world about Observability. Johnathan's journey has taken him from IT Administration to DevOps Engineer to Product Marketing Management. In addition to Observability, Johnathan's professional... Read More →


Thursday October 7, 2021 11:50am - 12:20pm CDT
Track 4

11:50am CDT

The Shift to a DevOps Model While Building Our Cloud Platform - You Build it, You Run it!
At Discover, we've built the next generation of container platform based on Red Hat's Open shift Container Platform which uses Kubernetes at its core orchestrator. This platform is the nucleus of a larger container ecosystem (a.k.a. "Tupperware"). Tupperware groups numerous products and services together to provide container builds and deployments, software defined networking, and brokered relational database, object store and caching public cloud commodity services. Discover’s multi-cloud architecture is centered on Tupperware’s cloud abstraction design and processes.

In this talk, we will share how we transformed our engineering practices from one that was silo’d to one that combined development and operations team into a DevOps team. Before DevOps was implemented, development and operation teams worked as two independent squads, each with its own goals and objectives. The differences and lack of communication between these teams often impacted the product, which in return affected the consumers of the platform and Discover. There was a lack of ownership, accountability and the lack of feedback loop from operations back into our product backlog was affecting us adversely.
We'll talk about techniques we used to drive the cultural transformation towards a DevOps oriented approach, practices that we followed and share what worked for us. We'll also cover the lessons learned through taking our teams around this DevOps transformation and the failures that we learned from. We'll discuss how we measured the efficacy of the transformation and our success criteria centered on consumer feedback and metrics like system uptime, number of incidents that caused production downtime, number of customer issues, etc.

This shift in approach helped improve our system uptime, improved our team ownership and accountability and resulted in fewer consumer complaints. We'll also cover how we leveraged trainings to upskill engineers and blameless postmortem analysis techniques to drive root cause analysis when “incidents” happened in production that caused outage. We’ll talk about our practice of Site Reliability Engineering and the focus on reliability which was central to our transformation. You'll walk away with an understanding of what it takes to truly transform the practices within your product team, embrace a true DevOps mindset and the benefits that this approach entails.

Throughout the transformation journey to shift our practices from one that was silo’d to a collaborative devops model, one of the key aspects we focused on was the culture of the organization. Our goal ultimately was to create better outcome for the consumers of the platform my offering improved reliability and better customer service. We created a set of teams that were self-organized and empowered to make the right decisions. We modeled this behavior within the teams by encouraging team members to make decisions for the scope of work they are responsible for and provide support as needed.

We recognized that mindset is everything when it comes to these transformations and new ways of working. We provided incentives in the form of “bravo” awards and recognition for team members to embrace the culture of “You build it, you run it” mindset. When “incidents” happened in production, we leveraged blameless postmortem analysis to drive for root cause analysis and take actions. To summarize, these are some of the key aspects of how we embraced culture as an enabler to the “You build it, You run it” mentality within our teams:
• Empowering team members
• Encouraging self-organization and decision making
• You Build it, You Run it: Mindset is everything
• Blameless Postmortem Analysis

Speakers
avatar for Sakthi Kasiramalingam

Sakthi Kasiramalingam

Director – Cloud Platforms, Discover Financial Services
Sakthi Kasiramalingam has 18 years of experience in the technology industry. She is the Director of Cloud Platforms in the Enterprise Architecture and Infrastructure Services department in Discover Financial Services. Sakthi leads the development and operations of several enterprise... Read More →
avatar for Bryan Payton

Bryan Payton

Senior Principal Enterprise Architect, Discover Financial Services
Bryan is the Product Architect for Openshift leading Discover’s OpenShift/Kubernetes design and strategy. He has been in the technology industry for 13 years and with Discover Financial Services since June 2018. Bryan has a passion for driving excellence in the architectural practices... Read More →


Thursday October 7, 2021 11:50am - 12:20pm CDT
Track 1

12:20pm CDT

BREAK (60 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Thursday October 7, 2021 12:20pm - 1:20pm CDT
Track 1

12:20pm CDT

VendorDome: What does it mean to be a developer in the era of cyber crime?
We’re at an inflection point. With cyber criminals increasingly attacking development ecosystems and environments, the role of the software engineer is changing. And, whether you're ready or not, developers now need to take responsibility for security; in some cases becoming the front line of this new battlefield. But, what does that mean practically? How can you manage faster innovation and improved security? What resources are available to take charge of your increasingly complex role without burning out? How does this change your relationship with security teams? Join Sonatype and Cloudbees for a discussion on what you as a developer can do to protect your innovation, protect your software and protect your sanity. Moderated by Hope Lynch and Stephen Magill.

This session is presented by Sonatype and CloudBees.

Speakers
avatar for Brian Fox

Brian Fox

Co-Founder & CTO, Sonatype
Brian Fox is a software developer, innovator and entrepreneur. He is an active contributor within the open source development community, most prominently as a member of the Apache Software Foundation and former Chair of the Apache Maven project. As the CTO and co-founder of Sonatype... Read More →
avatar for Sacha Labourey

Sacha Labourey

Chief Strategy Officer, CloudBees
Sacha was born in Neuchâtel, Switzerland and graduated in 1999 from EPFL. It was during Sacha's studies in 1996 that he started his first consulting business - Cogito Informatique. In 2001, he joined Marc Fleury's JBoss project as a core contributor and implemented JBoss' original clustering features. In 2003, Sacha founded the European headquarters for... Read More →
avatar for Hope Lynch

Hope Lynch

Sr. Director, Platform, CloudBees
One of Hope's favorite areas of focus is Transformation; Agile, Business, or Digital. Each of these overlaps on the Venn diagram of Transformation and touches all aspects of businesses today. At CloudBees, Hope works as a Technology Strategy Director in Product Marketing, growing... Read More →
avatar for Stephen Magill

Stephen Magill

Vice President, Product Innovation, Sonatype
Dr. Stephen Magill was the CEO and co-founder of MuseDev, and is now VP of Product Innovation at Sonatype. He has spent his career developing tools to help developers identify errors, gauge code quality, and detect security issues. Stephen is a world-recognized expert on program analysis... Read More →


Thursday October 7, 2021 12:20pm - 1:20pm CDT
Track 4

1:20pm CDT

A Force for Good: How TrueBlue is "Accelerating" Connecting People with Work
TrueBlue (NYSE:TBI) is likely not a recognized household name, but through our company brands, PeopleReady, PeopleManagement, and PeopleScout, we are a force for good by connecting thousands of people to work opportunities each and every day. In 2019, TrueBlue put 724,000 people to work and helped 139,000 companies find talent around the world. The way the world works has changed dramatically and across the globe the key challenge is finding the right talent to do the job.

Our story is how TrueBlue is radically transforming the staffing and recruitment outsourcing industry through technology innovation and broadening our service offerings to reach more markets and connect more people with work they love. First, though, TrueBlue needed to transform itself into a capable technology company fueled by innovation and unburdened by legacy "IT" thinking, outdated development and operations practices, and the no-longer-best-practices enshrined throughout its IT culture. In 2018, TrueBlue was a global workforce solutions enterprise with $2.5B in annual revenue. However, technology innovation was missing and "IT" was relegated to a back office organization to be cost-optimized. IT transformations are already critical to every industry and the companies that serve them and TrueBlue was left facing a bleak future if it could not effect a change.

Learn how TrueBlue knew its future success depended on radically transforming its business towards technology to serve the future of digital workforce management. TrueBlue adopted learnings from the pioneers in the DOES community to empower its leaders and employees and to define, guide, implement and measure its own IT organization transformation from slow and irrelevant to a lean, empowered, and innovative engine for industry leading disruption and growth.

Speakers
avatar for Jeff Dirks

Jeff Dirks

Chief Information & Technology Officer, TrueBlue
Jeff Dirks, high-tech industry veteran and innovator, was named TrueBlue’s Chief Information and Technology Officer in April 2019 to oversee the company’s digital transformation. Jeff has spent nearly three decades developing cutting-edge technology solutions that help businesses... Read More →
avatar for Carter McHugh

Carter McHugh

Vice President, Technology, PeopleScout, a TrueBlue Company
Carter brings more than 22 years of experience in building world class software solutions for businesses and consumers. As Vice President of Technology at PeopleScout, a TrueBlue company, his passion is creating a culture of technology excellence at global scale and delighting customers... Read More →


Thursday October 7, 2021 1:20pm - 1:50pm CDT
Track 1

1:20pm CDT

Tales From the Branches - Why GitOps Matters For Your Business Success
The pipeline-as-code approach allows git workflows to automate the deployment of CI/CD pipelines, turning code into features faster and at a more secure pace for business. And this is where GitOps gets interesting for your business.

The GitOps approach to continuous deployment, enables developers to focus only on developing and contributing code as they always have, through git repositories. Reconciliation loops in GitOps, monitor the actual versus desired state of your running software and align infrastructure automatically. Traditional operations teams can now evolve into SRE and DevOps roles that they aspire to with the introduction of DevOps in the first place. IT teams have now turned Kubernetes from a complex orchestration system to a platform that integrates all tasks and desired tools a modern cloud native enterprise needs. And GitOps is the essential pattern for the highly distributed and constantly changing environment that makes up the cloud.

In this session Steve will cover the key principles of GitOps, and demonstrate the real business benefits any size company can experience. He is tying GitOps practices back to the DORA IT metrics as measures of Software Delivery and Operational (SDO) performance including frequent deployments, shorter lead time, mean time to recover, and change failure rate. He will also show how these techniques provide solutions to a number of use cases including drift detection, malware remediation, disaster recovery and more.

This session is presented by Weaveworks.


Speakers
avatar for Steve George

Steve George

COO, Weaveworks
As the COO at Weaveworks, Steve George is responsible for the company’s product and operational strategy, inclusive of open source and commercial. A Linux veteran for the past 20 years, Steve has worked in a range of roles in the technology sector, most recently leading Canonical’s... Read More →


Thursday October 7, 2021 1:20pm - 1:50pm CDT
Track 4

1:20pm CDT

The Miserable Tier
SVPs are the most miserable tier of the enterprise hierarchy - we were surprised and dismayed to learn this is a finding from one company’s engagement survey.  We were dismayed because enterprises need leaders who can embrace, inspire and lead new ways of working. That’s hard to do when you’re miserable.  We were so surprised that we went on to interview colleagues about several more enterprises of all sorts. Unfortunately, we found more examples of senior leaders burned out and frustrated.

Though we “call out” senior leaders for anti-agile behavior, Agile does not “call them in” with clear ways to learn and participate. In this talk we will explore three factors contributing to SVP burnout – lack of a first team, distance from the “real” work of leadership, and too much work-in-progress. We will propose new personal and organizational habits for you to offer "belonging" and relief to the most influential tier in the enterprise.
We all have agency to change this system! Let's work together to break down those impediments!

Speakers
avatar for Cheryl Crupi

Cheryl Crupi

Assistant Vice President, Global Lean-Agile Center of Excellence, MetLife
Cheryl Crupi is founder and leader of the MetLife Global Lean-Agile Center of Excellence.  With MetLife since 2015, Cheryl has worked to establish and activate a corps of confident, adaptive and innovative MetLife Agilists in 40+ countries. Cheryl’s tenure at MetLife builds upon... Read More →
avatar for Ronica Roth

Ronica Roth

Co-Founder & Principal, Elevate.to
I am Co-founder and Principal at Elevate To, a boutique consulting firm that helps leadership teams lead with heart, steer with clarity and deliver with confidence. I’ve been in the agile space for ~20 years, consulting, coaching and training in companies large and small, inside... Read More →


Thursday October 7, 2021 1:20pm - 1:50pm CDT
Track 2

1:20pm CDT

The Serverless Edge - Using Wardley Mapping with the Value Flywheel for combined business & technology evolution
In anticipation of the book launch next year from IT Revolution, let’s discuss how using Wardley Mapping can help you quickly modernize your cloud applications and drive your business.

In this talk, co-authors David Anderson and Mark McCann explore how the elements of the value flywheel can start you on your journey towards a serverless-first organization.

Learn how to: - build a sense of purpose, challenge your landscape, execute the next best action and create long-term value. Wardley Mapping is used throughout this entire process to make strategy real, pragmatic and build maximum situational awareness.

Speakers
avatar for David Anderson

David Anderson

Author, "The Serverless Edge"
David is a technical leader who enjoys writing and speaking about the leading edge of technology. Starting as a Software Engineer in leading telecom companies (including Three, Nokia and Ericsson), David moved to Liberty Mutual in 2007 and continued to drive technology change and... Read More →
avatar for Mark McCann

Mark McCann

Author, "The Serverless Edge"
Mark is a Cloud Architect and leader focused on enabling organisations and their teams to rapidly deliver business value through well architected, sustainable, serverless-first solutions. Mark joined at Liberty Mutual (Liberty IT) as a graduate in 2000, enjoying a 21 year career rising... Read More →


Thursday October 7, 2021 1:20pm - 1:50pm CDT
Track 3

1:50pm CDT

Crossing the Platform Gap
Teams delivering high quality experiences to customers are critical to your business and they need to be as productive, efficient and supported as possible. But with multiple teams in your organisation with differing requirements, how do you balance flexibility with complexity and support a platform that provides the tools required on-demand, whilst also minimising duplication and cognitive load?

In this talk, Paula will describe this “Platform Gap” challenge that many organisations face and provide recommendations on how to solve this by reviewing and improving team interactions. She will explain how your internal platform can be used to support this model whilst still focusing on delivering a delightful experience to the users of the platform through applying product management practices.

Speakers
avatar for Paula Kennedy

Paula Kennedy

Chief Operating Officer, Syntasso
Paula is Co-Founder and Chief Operating Officer of Syntasso; her previous roles include Senior Director of Tanzu Global Education at VMware, Senior Director of Platform Services EMEA at Pivotal and Co-Founder and Chief Operating Officer of CloudCredo.Working in the IT industry for... Read More →


Thursday October 7, 2021 1:50pm - 2:20pm CDT
Track 2

1:50pm CDT

Developer Productivity Engineering – The Next Big Thing in Software Development
By 2022, IDC has predicted that 65% of the global GDP will be digitally transformed. Two-thirds of the products and services that you pay for will be driven by software. There has never been a more important time to foster developer productivity, but many of our methods have not evolved.

In this keynote style talk you will learn why DPE is the most important development in the software engineering world since the introduction of Agile and DevOps concepts and tools. DPE is a new software development practice that uses acceleration technologies to speed up the software build and test process and data analytics to to improve developer efficiencies by as much as 10x. The ultimate aim is to achieve faster feedback cycles, more reliable and actionable data, and a highly satisfying developer experience.

Justin Reock, Field CTO and Chief Evangelist at Gradle is pioneering DPE as a practice and set of technologies and is one of the world’s leading advocates. Specifically, Justin will provide an overview of the key concepts and tools, business impact on key business objectives like time-to-market, cost and quality, the business case for DPE, and the role of AI/ML in DPE moving forward.

Speakers
avatar for Justin Reock

Justin Reock

Field CTO and Chief Evangelist, Gradle, Inc.
Justin Reock is the Chief Evangelist and Field CTO of Gradle Enterprise, and is an outspoken blogger, speaker, and free software evangelist. He has over 20 years of experience working in various software roles and has delivered enterprise solutions, technical leadership, and community... Read More →


Thursday October 7, 2021 1:50pm - 2:20pm CDT
Track 3

1:50pm CDT

From Grass Roots to Brush Fire: Creating Massive Organizational Momentum Using Communities of Practice During a Global Pandemic
Our Fortune 200 organization was committed to a product and agile change journey. The pandemic hit. The struggle to find a way to put our values into action and find our cultural mojo was immense. We experimented with treating a community of practice experience as a product with the goal of creating the best 60 minutes of a team member’s week. And holy cow! It spread like fire.

Join MC Pillz and DJ E$ as we give you a special edition of the Product CoP and discuss tips, tricks and tactics for creating a high-octane virtual learning, sharing and connecting experience.

Speakers
avatar for Jill Mead

Jill Mead

Enterprise Agile Product Coach, U.S. Bank
Jill Mead is an Organizational Change Strategist and Project to Product Coach focused on modernizing organizational cultures, products and processes to align with the future of digitalization and agile ways of working. With 10+ years leading transformational programs and products... Read More →
avatar for Eric Kramlinger

Eric Kramlinger

Product Manager, Traive
Eric Kramlinger is a Product Manager at Traive. He has 11+ years of experience building, leading, and coaching technical teams in Banking, Healthcare, Agriculture, Consulting, and Retail organizations. With a focus on unlocking individual, team, and organizational excellence, Eric... Read More →


Thursday October 7, 2021 1:50pm - 2:20pm CDT
Track 1

1:50pm CDT

Will Your Shopping Cart Stay Upright In The Upcoming Holidays
As peak shopping season approaches, COVID-19 continues to impede store operations, making the reliability of your eCommerce site more important than ever. Having a plan to quickly detect, respond, investigate, fix, and test issues, and the right technology to support that plan, is critical for this year's peak sales period.
Attend this session as Prashant Darisi, VP of CEM Business Solutions at Everbridge discusses -
  • How to implement an agile, flexible communication strategy to slash the time required to get your ecommerce site back up and operating.
  • Best ways to quickly detect, investigate, and fix issues on your website or mobile app.

This session is presented by Everbridge.

Speakers
avatar for Prashant Darisi

Prashant Darisi

Vice President, CEM Business Solutions, Everbridge
Prashant is a technology leader with proven management experience in strategic planning, roadmap execution, high-performance teams, and best-practice methodologies. Prior to his role as VP of CEM Business Solutions, he was Vice President of Product Management responsible for IT Alerting... Read More →


Thursday October 7, 2021 1:50pm - 2:20pm CDT
Track 4

2:20pm CDT

A Case Study: Open Source and Commercial Vulnerability Scanning
Open source and commercial solutions are often portrayed as head to head competitors in a market where open source is the protagonist saving developer teams from commercial villains who want to steal their money. But nothing of value is truly free, and while open source does not have an official price tag, its real price tag manifests in other ways, like management overhead. In the end, the true difference between Commercial and open source is somewhere in between; each has its own ideal use-case.  In this talk, we will compare Aqua Trivy, the popular open source scanning tool, to Aqua Enterprise, demonstrating a cloud native security case study of the difference between open source and commercial.

This session is presented by Aqua Security.

Speakers
avatar for Story Tweedie-Yates

Story Tweedie-Yates

Sr. Director, Product, Aqua Security
Story is a Sr. Director of Product Marketing at Aqua Security, where she is passionate about helping to define the future of cloud native security. Story speaks fluent Spanish and has done business in over 40 countries. In her time off, you will find her scooting her twins around... Read More →


Thursday October 7, 2021 2:20pm - 2:50pm CDT
Track 4

2:20pm CDT

A Radical Enterprise: Pioneering the Future of High Performance
The tomato sauce in your pantry. The raincoat in your closet. The smart TV hanging in your living room. What do all of these products have in common? There’s a good chance that they were created by organizations with no bureaucracies, no bosses, and no bullshit. Places where colleagues self-allocate into teams based on intrinsic motivation. Where individuals self-manage their commitments to each other without the coercion of managers. And where they launch new products and ventures on the market without the control of leaders.

These organizations represent a new, radically collaborative breed of corporation. Recently doubling in number, and already comprising 8% of corporations around the world, scientists and researchers have discovered that radically collaborative organizations are more competitive on practically every meaningful financial and organizational measure. They enjoy higher market share, higher innovation, and higher customer satisfaction than their traditional corporate competitors --- and they also enjoy higher engagement, loyalty, and motivation from their employees. 

In this talk, technology thought leader and author of the upcoming book, A Radical Enterprise (coming February 2022 from IT Revolution) Matt K. Parker previews the counterintuitive principles and practices that radically collaborative organizations thrive on. By combining the latest insights from social science, sociology, and psychology, he illuminates four essential imperatives that all radically collaborative organizations must embrace in order to succeed: team autonomy, managerial devolution, deficiency gratification, and candid vulnerability.

The time is ripe for change. Millions of workers around the world are struggling with feelings of disaffection and increased needs for work/life balance amidst the pandemic. Discover the radical shift to partnership and equality and the economic superiority that follows with A Radical Enterprise --- before it’s too late.

Speakers
avatar for Matt K. Parker

Matt K. Parker

Author, Technology Consultant, and Organizational Architect


Thursday October 7, 2021 2:20pm - 2:50pm CDT
Track 3

2:20pm CDT

Banking on Flow Metrics – Bank of New Zealand Transformation Journey
Speakers
avatar for Paul Littlefair

Paul Littlefair

Chief Technology Officer, Bank of New Zealand
Paul Littlefair is an award-winning CIO, a highly successful transformational leader in leading and transforming complex Technology units within an Enterprise to be a high performing unit focusing on improving flow, value delivery; He is a servant leader who believes in leaders to... Read More →
avatar for BMK Lakshminarayanan

BMK Lakshminarayanan

Value Stream Architect, Bank of New Zealand
BMK Lakshminarayanan is an inspiring and passionate DevOps Advocate and Value Stream Architect promoting DevOps, Lean and Value Stream Management practices. He also serves as New Zealand ambassador for the Cloud-Native Computing Foundation(CNCF), DevOps Institute and Continuous Delivery... Read More →


Thursday October 7, 2021 2:20pm - 2:50pm CDT
Track 1

2:20pm CDT

Chaos and Reliability: A Surprising Friendship in the Enterprise
Chaos Engineering is often characterized as “breaking things in production,” which lends it an air of something only feasible for technologically elite or sophisticated organizations. In practice, it’s been a key element in digital transformation from the ground up for a number of companies ranging from pre-streaming Netflix to those in highly regulated industries like healthcare, telecommunications, and financial services. 
Many enterprises are grappling with application modernization at an ever-increasing scale, and leveraging chaos-informed experimentation as a facet of their SRE practices can help them get their arms around the complexity of their systems. Understanding the complexity of distributed systems is foundational but critical to true observability.  These practices can inevitably lead to clarity in metrics like SLOs, grounded in reality instead of guesswork. 
In this talk, Troy Koss (Director of SRE at Capital One) joins Courtney Nash (researcher at Verica) to explore some of the myths of Chaos Engineering, and how he’s put it into practice at multiple enterprise companies to foster a culture focused on reliability. Join them to learn how not chaotic it can be to adopt chaos engineering and how effective it can be at accelerating your SRE journey. You might be surprised to find out how close you already are to getting started...

Speakers
avatar for Troy Koss

Troy Koss

Director, Site Reliability Engineering (SRE), Capital One
With what seems to be a natural attraction towards reliability, Troy has constantly found himself involved in making things...well...more reliable. After working in software development, he stumbled into operations and saw a clear opportunity to use software to orchestrate such efforts... Read More →
avatar for Courtney Nash

Courtney Nash

Senior Research Analyst, Verica
Courtney Nash is a researcher focused on system safety and failures in complex socio-technical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she’s... Read More →


Thursday October 7, 2021 2:20pm - 2:50pm CDT
Track 2

2:50pm CDT

BREAK (5 min)
Thursday October 7, 2021 2:50pm - 2:55pm CDT
Track 1

2:50pm CDT

GitOps & SLO-Driven Automation Driving Faster and Better Releases!
Did you know that 90% of DevOps & SRE automation code that is currently developed must be rewritten or thrown away within the next 12 months? It’s because most automation frameworks have GitOps and SLO-driven orchestration as an afterthought resulting in high levels of code duplication and technical debt. This is especially true when implementing use cases like automatic monitoring configuration, deployment validation or SLO management.

If you are a DevOps, SRE, Performance or Automation Engineer then join this session where Andreas (Andi) Grabner, core maintainer of the Keptn CNCF Open-Source project, will show you how early adopters of the new data-driven cloud automation have increased speed of app delivery by 75%, improved deployment quality by 50%, and helped scale DevOps beyond lighthouse projects. And, do all of this without developing and maintaining custom pipelines or DevOps tool integrations!

This session is presented by Dynatrace.

Speakers
avatar for Andreas Grabner

Andreas Grabner

DevOps Activist, Dynatrace
Andreas Grabner has 20+ years of experience as a software developer, tester and architect and is an advocate for high-performing cloud scale applications. He is a regular contributor to the DevOps community, a frequent speaker at technology conferences and regularly publishes articles... Read More →


Thursday October 7, 2021 2:50pm - 3:20pm CDT
Track 4

2:55pm CDT

Birds of a Feather
Join the Birds of a Feather sessions happening in Gather (LaunchDarkly Birds of a Feather Room).

​Topics include:
  • Leadership, Culture, Dynamic Learning Organizations
  • Architecture, Engineering, Operations
  • Project-to-Product Transformations, Value Streams
  • Security, Audit, Compliance, GRC
  • OKRs


Thursday October 7, 2021 2:55pm - 4:00pm CDT
Track 1

2:55pm CDT

Lean Coffee
Lean Coffees provide an opportunity for attendees to participate in in-depth discussions with others on relevant topics. Lean Coffee works because participants are in charge of the agenda and everyone's voice is heard. People are engaged because they get to talk about topics that matter to them.

For links to join the Lean Coffee sessions, visit the #lean-coffee channel in Slack.

Topics:
  • OKRs (with Paula Kennedy)
  • Metrics Pitfalls (with Andrew Davis)
  • Agile Conversations (with Stephan Stapel)
  • Building Internal Capability Not Consultant Dependency (with Dave Anderson & Mark McCann)
  • Ways of Working (with Cheryl Crupi)

Thursday October 7, 2021 2:55pm - 4:00pm CDT
Track 1

4:00pm CDT

BREAK (15 min)
Join us in Gather!

WHAT  Enter in this 2D virtual space to meet and network!
  • Chat with fellow attendees
  • Play games
  • Attend live product demos
  • Access the IT Revolution library
WHEN  Anytime, however Gather will be most active during breaks and networking.

WHERE  Visit the Networking page for the link to join Gather. We also have a #gather Slack channel for organizing meetups, etc.

Sponsored by LaunchDarkly.

Thursday October 7, 2021 4:00pm - 4:15pm CDT
Track 1

4:15pm CDT

Shifting Left on Production Excellence with Observability
As DevOps leaders, we want to empower developers to own their code in production. Production ownership is the best way for developers to deepen their skills and deliver business value, but many leaders hesitate because it involves on-call and firefighting. How do we set up our teams for success and not burnout?

Join Shelby Spees and Liz Fong-Jones as they share how Honeycomb established and evolved a culture of production excellence—maintaining reliability and scalability while shipping features at the rate of a company ten times the size. They will detail how the Honeycomb team uses Service Level Objectives to measure how their services are doing and which users are having a bad time. And they will walk through how the team combines observability with progressive delivery to create tight feedback loops and guardrails for experimentation.

Attendees will walk away with strategies for establishing these practices across their organizations with strong buy-in at the practitioner level. Cultural change isn’t just top-down or bottom-up, it needs support at every level.

Speakers
avatar for Shelby Spees

Shelby Spees

SRE, Equinix Metal
Shelby Spees is a Site Reliability Engineer at Equinix Metal. Previously, Shelby was a Developer Advocate at Honeycomb, where she helped developers better understand their services in production in order to deliver more business value. Before joining Honeycomb, Shelby worked on applications... Read More →
avatar for Liz Fong-Jones

Liz Fong-Jones

Principal Developer Advocate, Honeycomb.io
Liz is a developer advocate, labor and ethics organizer, and Site Reliability Engineer (SRE) with 16+ years of experience. She is an advocate at Honeycomb for the SRE and Observability communities, and previously was an SRE working on products ranging from the Google Cloud Load B... Read More →


Thursday October 7, 2021 4:15pm - 4:45pm CDT
Track 1

4:45pm CDT

Learning Effectively From Incidents: The Messy Details
Much has been written about "organizational learning" and "learning organizations." This continued and growing attention on these topics in the software world is encouraging and warranted! However, creating conditions for people to genuinely and effectively learn from the incidents they experience is difficult to do, never mind sustain over time.

The frequency, severity, and even absence of these events do not represent what is learned, who has learned what, or how learning might be taking place in an organization. This talk is about the "messy" and practical realities of learning effectively from incidents, including a number of paradoxes and ironies that technology leaders face as they work to make progress in their organization.

Speakers
avatar for John Allspaw

John Allspaw

Founder and Principal, Adaptive Capacity Labs
John Allspaw has worked in software systems engineering and operations for over twenty years in many different environments. John’s publications include the books The Art of Capacity Planning (2009) and Web Operations (2010) as well as the forward to The DevOps Handbook. His 2009... Read More →


Thursday October 7, 2021 4:45pm - 5:15pm CDT
Track 1

5:15pm CDT

Closing Remarks
Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Thursday October 7, 2021 5:15pm - 5:30pm CDT
Track 1
 
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